Senior L2 Support Engineer

L2 Support Engineer - 100% Remote

Candidate Location – Mexico

Full time role

Start date - immediately

Rate - DOE

We’re looking for a hands-on L2 Support Engineer who will support the stability and availability of trading and risk systems by investigating and resolving production issues escalated from L1. The role focuses on incident triage, analysis, and resolution using established tools and runbooks, while partnering closely with L3 and engineering teams for complex or systemic issues. L2 support plays a critical role in reducing incident impact and maintaining high service quality.

Responsibilities

• Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
• Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
• Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
• Automate manual processes to improve efficiency.
• Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.

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• Possess a solid understanding of technical concepts and be capable of writing code when necessary.
• Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key criteria

• Level L2 Application Support experience, preferably in the 3-6 years range.
• Technical Skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.
• Understanding in coding and debugging.
• Strong communication skills.