AI Summary
Provide technical support, installation services, and customer service for computer hardware, applications, and network systems. Support end users through incident management, equipment installations, and troubleshooting. Collaborate with network services, systems engineering, and application development teams.
Key Highlights
Technical support for computer hardware, applications, and network systems
Incident management and troubleshooting
Collaboration with network services, systems engineering, and application development teams
Key Responsibilities
Deliver end-to-end incident response and customer support
Support installation, configuration, relocation, and documentation of desktop IT equipment
Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity
Technical Skills Required
Benefits & Perks
Active TS/SCI clearance with Polygraph
Salary
Health insurance
Paid relocation
Nice to Have
CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification
Experience in a technical help desk position and IT hardware/cabling installation
Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management)
Job Description
hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role.
MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Chantilly, VA, with occasional travel to McLean. In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.
Responsibilities Include, But Are Not Limited To
- Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.
- Support installation, configuration, relocation, and documentation of desktop IT equipment—including workstations, peripherals, phones, AV components, and network devices.
- Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.
- Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.
- Travel locally between customer buildings and support temporary assignments as required.
- Support coverage as part of a team operating between 6:00 AM and 6:00 PM. The required work shift is Monday through Friday, 6:00 AM to 2:30 PM.
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- HS Diploma and 6+ years of relevant experience OR associate’s degree and 4+ years of experience OR Bachelor’s degree and 2+ years of experience
- Experience providing technical support in a help desk, service desk, installation, or incident management role.
- Ability to troubleshoot and resolve hardware, software, network, and telecommunications issues.
- Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
- Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.
- Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
- Experience in a technical help desk position and IT hardware/cabling installation.
- Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).
- Strong problem-solving, communication, and customer service skills.
- Ability to quickly adapt to evolving tasks and mission requirements.
Interested in relocating to United State? Check out our comprehensive Relocation Jobs in United State page with detailed relocation packages and benefits.
- Must have an active TS/SCI clearance with Polygraph.
- Ability to remain stationary up to 50% of the time.
- Ability to move throughout buildings, access under desks, raised floors, and confined spaces.
- Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).
- Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.
- Ability to operate computers, phones, and standard office equipment for extended periods.
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