Cyber Operations Director

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Supervision Management Work Category at the Expert Work Level within the CES Occupational Structure. It is located in theJ6/C4 ENTERPRISE DIRECTORATE, ENTERPRISE OPERATIONS OFFICE, GLOBAL SUPPORT DIVISION.

Duties

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• Coordinates and directs customer-facing elements of J6 for current and future operations.
• Assists the Enterprise Operations Office Chief, while exercising leadership and managerial skills to direct, consolidate, and improve customer relationship management from initial customer interaction to order fulfillment and satisfaction.
• Provides recommendations regarding future direction for improving business processes, organizational structures, developing concepts impacting long and short-term policy, goals, objectives, and methods to achieve them.
• Reviews short and long-range telecommunications, information processing systems, service directorate support system modernization plans, and programs for enhancing the customer experience by improving customer products, services, and support.
• Ensures excellence in customer service by applying knowledge and competence in the principal areas of products and services, customer relationship management, incident management, customer-facing service delivery, communications, and training.
  
  

Requirements

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Conditions of employment

• Must be a U.S. Citizen.

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• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
• Must complete an OGE Form 450, Confidential Financial Disclosure Report.
• Must be able to obtain and maintain a Top-Secret clearance with access to Sensitive Compartmented Information (SCI).
  
  

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements

Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.

Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.

Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience.

Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.

In addition to meeting the basic requirement, applicants must possess qualifying experience.

Qualifying Experience

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To qualify at the GG-15, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as:

Experience leading people and providing strategic guidance to develop innovative solutions; collaborating with internal and external partners to support workforce modernization; and adjusting to changing environments to seize new opportunities.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experienceat the GG-15 grade level.

Additional information

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
• This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
• A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
• This position is subject to completion of 1 year probationary period for assignment to a supervisory position.
• Incumbent must be able to obtain and maintain a Top-Secret clearance with access to Sensitive Compartmented Information (SCI).
• Telework availability will be based upon the mission requirements and supervisory determination.
• Incumbent will be required to travel away from their normal duty station to other locations within the United States (CONUS) and/or locations outside the continental United States (OCONUS) up to 30 percent of the time.
• Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency MAY be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• This is a covered position and the person selected for this position must complete an OGE Form 450, Confidential Financial Disclosure Report within 30 days of appointment pursuant to 5 CFR 2634.903(b) (DoD 5500.7).

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• We may use this announcement to fill additional vacancies within 90 days of the closing date.
• Moving costs MAY be paid.
• Recruitment, relocation, or retention incentives MAY be authorized.
• This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.
• Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
• For more information on the Cyber Excepted Service Personnel System, click here.
• For more information on veterans' preference, click here.
• For more information regarding qualifications requirements, click here.
• All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
  
  

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.