Customer Service Representative - Online Travel Industry

Application Deadline: 15 March 2026

About TalentWorldGroup

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

Position Overview

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level German and fluent English are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints.

Key Responsibilities

• Handle inbound and outbound customer service calls and case management
• Serve as the first point of contact for homeowners using a booking platform
• Provide timely, high-quality assistance to customers, especially during escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay up to date with process and platform changes
• Collaborate with internal and external teams through clear, documented communication
  
  
  

Requirements

• Native-level Spanish and fluent English
• Proven customer service experience
• Ability to multitask between live calls and case handling
• Solid computer literacy and experience working online

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• Experience handling both inbound and outbound interactions
• Clear, empathetic, and professional communication under pressure
  
  
  

Nice to Have

• Experience with Zendesk or similar ticketing platforms
• Familiarity with Slack or online team collaboration tools
• Background in the online travel industry
• Technical support background (electronics, machinery, or industrial sectors)
• Proficiency in Salesforce and standard office tools
  
  
  

Technical Requirements

• Internet: Stable wired broadband connection
• Hardware:
• Processor: Minimum 1.8GHz (64-bit preferred)
• RAM: 8GB+
• Storage: Minimum 10GB free
• Screen: 1920x1080 resolution preferred
• Wired USB headset
  

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• Operating System:
• Windows 11 or later
• macOS 13 or later
  
  
  

Work Schedule (CET Time Zone)

• Monday to Friday: 9:00 AM 6:00 PM
• Shifts are either 9am-1pm or 2pm-6pm
• Two days off per week
  
  
  

What We Offer

• 100% Remote Work
• Flexible, project-based assignments
• Long-term collaboration opportunities
• Career development and learning paths
• Gamification program (performance-based bonuses and paid holiday hours) Freelance cooperation agreement
  
  
  

Join Us

If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply by March 15 to be considered for our first training group this year (more training groups to come)