We are hiring a Senior Operations Manager to oversee and control the day-to-day execution of U.S.-based employees. This role is responsible for ensuring structured execution, visibility, and discipline across all activities. The ideal candidate will have 5-8 years of experience in Operations, Team Oversight, or Execution Management.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Company Overview
Ray Advertising is a U.S.-based company with global operations, specializing in performance marketing, health insurance, and e-commerce. We support leading U.S. businesses in scaling efficiently while delivering high-quality solutions to American consumers.
Headquartered in Redding, California, our distributed teams operate across multiple time zones with a strong focus on execution discipline, accountability, and operational efficiency.
Position Summary
We are hiring a Senior Operations Manager – US Team (Remote) to oversee and control the day-to-day execution of U.S.-based employees.
This is a pure execution oversight role — not a strategy or planning position.
Senior leadership defines priorities and direction. Your responsibility is to ensure:
- Tasks are clearly assigned
- Work is executed on time
- Employees remain accountable
- Performance standards are consistently met
You will act as the central operational authority for U.S.-based employees, ensuring structured execution, visibility, and discipline across all activities.
Core Responsibility
Own and control execution across all U.S.-based team functions by:
- Driving daily work progress
- Enforcing accountability
- Monitoring performance
- Ensuring SLA compliance
- Maintaining operational transparency
Key Responsibilities
1. Daily Execution Oversight (Primary Function)
- Convert leadership directives into clear, structured, and trackable tasks
- Assign ownership with defined scope and deadlines
- Monitor real-time execution progress
- Follow up consistently to ensure completion
- Eliminate ambiguity in responsibilities
2. Accountability & Performance Control
- Track employee productivity, responsiveness, and output quality
- Enforce discipline in timelines, communication, and availability
- Identify performance gaps early and document them
- Escalate issues with clear data and evidence
- Ensure corrective actions are implemented and followed
3. Operational Discipline & Quality Assurance
- Ensure strict adherence to SOPs and workflows
- Minimize execution errors and rework
- Maintain consistency in output quality
- Ensure proper task handovers during absences
- Standardize execution practices across all U.S. team members
Looking to advance your Product Management career with relocation support? Explore Product Management Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
4. Reporting & Visibility
- Maintain structured task tracking systems (ClickUp, Asana, Monday.com, etc.)
- Provide daily execution reports
- Submit weekly KPI and performance summaries
- Proactively flag delays, risks, and inefficiencies
- Maintain documentation for accountability and audit tracking
5. Cross-Time-Zone Coordination
- Act as the execution bridge between leadership and U.S. employees
- Ensure priorities are clearly understood and followed
- Prevent miscommunication or delays
- Maintain clear, professional, and structured communication
6. High-Pressure Execution Management
- Maintain operational control during peak campaigns or launches
- Ensure workload is balanced and deadlines are met
- Prevent execution breakdowns across time zones
Success Metrics (Performance Evaluation)
- Task completion rate (on-time delivery %)
- SLA compliance rate
- Employee responsiveness and follow-up efficiency
- Reduction in execution errors and rework
- Accuracy and timeliness of reporting
- Leadership confidence in U.S. team stability and control
Required Qualifications
- 5–8 years of experience in Operations, Team Oversight, or Execution Management
- Experience working with international or U.S.-based teams preferred
- Strong follow-up and accountability enforcement ability
- Excellent written and verbal English communication
- Ability to manage and correct team behavior professionally
- Comfortable working U.S.-aligned hours
Preferred Background
- Experience in performance marketing, digital agencies, or lead generation
- Experience managing remote/distributed teams
- Familiarity with KPI tracking and operational dashboards
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Skills & Competencies
Technical Skills
- Project/task management tools (ClickUp, Asana, Monday.com, Trello)
- Google Workspace
- KPI tracking and reporting systems
- ERP/CRM tools (preferred)
Behavioral Competencies
- High ownership mindset
- Assertive and structured communicator
- Strong attention to detail
- Discipline-driven approach to work
- Calm under pressure
- Strong documentation habits
Work Details
- Employment Type: Full Time
- Work Mode: Remote
- Working Hours:
- Monday to Saturday, 6:00 PM – 3:00 AM (BD Time) (Aligned with U.S. business hours)
- Reports To: Senior Management
Probation
- 6-month probation period
- Evaluation based on:
- Execution control
- Reporting quality
- Accountability enforcement
- Communication professionalism
Compensation & Benefits
- Salary: BDT 60,000 – 100,000 (based on experience)
- Performance-based monthly bonuses
- Annual increment up to 15%
Additional Benefits
- Health insurance coverage
- Performance-based international relocation opportunity
- Festival bonuses
- Sponsored international events & conferences (performance-based)
- Employee loan program
- Flexible leave policy (casual, sick, annual leave)
- National + U.S. holidays
Similar Jobs
Explore other opportunities that match your interests
space dinosaurs
Miratech
