Senior Operations Manager - US Team

Company Overview

Ray Advertising is a U.S.-based company with global operations, specializing in performance marketing, health insurance, and e-commerce. We support leading U.S. businesses in scaling efficiently while delivering high-quality solutions to American consumers.

Headquartered in Redding, California, our distributed teams operate across multiple time zones with a strong focus on execution discipline, accountability, and operational efficiency.

Position Summary

We are hiring a Senior Operations Manager – US Team (Remote) to oversee and control the day-to-day execution of U.S.-based employees.

This is a pure execution oversight role — not a strategy or planning position.

Senior leadership defines priorities and direction. Your responsibility is to ensure:

• Tasks are clearly assigned
• Work is executed on time
• Employees remain accountable
• Performance standards are consistently met

You will act as the central operational authority for U.S.-based employees, ensuring structured execution, visibility, and discipline across all activities.

Core Responsibility

Own and control execution across all U.S.-based team functions by:

• Driving daily work progress
• Enforcing accountability
• Monitoring performance
• Ensuring SLA compliance
• Maintaining operational transparency

Key Responsibilities

1. Daily Execution Oversight (Primary Function)

• Convert leadership directives into clear, structured, and trackable tasks
• Assign ownership with defined scope and deadlines
• Monitor real-time execution progress
• Follow up consistently to ensure completion
• Eliminate ambiguity in responsibilities

2. Accountability & Performance Control

• Track employee productivity, responsiveness, and output quality
• Enforce discipline in timelines, communication, and availability
• Identify performance gaps early and document them
• Escalate issues with clear data and evidence
• Ensure corrective actions are implemented and followed

3. Operational Discipline & Quality Assurance

• Ensure strict adherence to SOPs and workflows
• Minimize execution errors and rework
• Maintain consistency in output quality

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• Ensure proper task handovers during absences
• Standardize execution practices across all U.S. team members

4. Reporting & Visibility

• Maintain structured task tracking systems (ClickUp, Asana, Monday.com, etc.)
• Provide daily execution reports
• Submit weekly KPI and performance summaries
• Proactively flag delays, risks, and inefficiencies
• Maintain documentation for accountability and audit tracking

5. Cross-Time-Zone Coordination

• Act as the execution bridge between leadership and U.S. employees
• Ensure priorities are clearly understood and followed
• Prevent miscommunication or delays
• Maintain clear, professional, and structured communication

6. High-Pressure Execution Management

• Maintain operational control during peak campaigns or launches
• Ensure workload is balanced and deadlines are met
• Prevent execution breakdowns across time zones

Success Metrics (Performance Evaluation)

• Task completion rate (on-time delivery %)
• SLA compliance rate
• Employee responsiveness and follow-up efficiency
• Reduction in execution errors and rework
• Accuracy and timeliness of reporting
• Leadership confidence in U.S. team stability and control

Required Qualifications

• 5–8 years of experience in Operations, Team Oversight, or Execution Management
• Experience working with international or U.S.-based teams preferred
• Strong follow-up and accountability enforcement ability
• Excellent written and verbal English communication
• Ability to manage and correct team behavior professionally
• Comfortable working U.S.-aligned hours

Preferred Background

• Experience in performance marketing, digital agencies, or lead generation
• Experience managing remote/distributed teams
• Familiarity with KPI tracking and operational dashboards

Skills & Competencies

Technical Skills

• Project/task management tools (ClickUp, Asana, Monday.com, Trello)
• Google Workspace
• KPI tracking and reporting systems
• ERP/CRM tools (preferred)

Behavioral Competencies

• High ownership mindset
• Assertive and structured communicator
• Strong attention to detail
• Discipline-driven approach to work
• Calm under pressure
• Strong documentation habits

Work Details

• Employment Type: Full Time
• Work Mode: Remote
• Working Hours:
• Monday to Saturday, 6:00 PM – 3:00 AM (BD Time) (Aligned with U.S. business hours)
• Reports To: Senior Management

Probation

• 6-month probation period
• Evaluation based on:

- Execution control

- Reporting quality

- Accountability enforcement

- Communication professionalism

Compensation & Benefits

• Salary: BDT 60,000 – 100,000 (based on experience)
• Performance-based monthly bonuses
• Annual increment up to 15%

Additional Benefits

• Health insurance coverage
• Performance-based international relocation opportunity
• Festival bonuses
• Sponsored international events & conferences (performance-based)
• Employee loan program
• Flexible leave policy (casual, sick, annual leave)
• National + U.S. holidays