Network Support Specialist

Description

We are looking for a proactive and dedicated Network Support Specialist to join our team. This role is located in Istanbul . In this role, you will oversee network operations, ensuring that all activities are executed safely, efficiently, and in alignment with our company standards.

Qualifications:

• Fluent in both English and Turkish.
• Bchelor’s degree in IT / Computer Engineering, or equivalent practical experience in hands-on network support.
• 3–5 years of professional experience in Network Operations, Network Support, or broader Infrastructure roles.
• Demonstrated capability to troubleshoot network issues end-to-end, covering cabling, hardware, configuration, and connectivity layers.
• Practical exposure to Cisco switching and wireless setups (RBS, Access Points, patch panels, cabinet organization, and port mapping).
• Experience with day-to-day network monitoring, managing alerts, and proactively preventing incidents.
• Ability to support telecom / carrier circuits including circuit activation or relocation processes and IP assignment activities.
• Comfortable providing L1 support during major incidents, joining bridge calls, and ensuring proper escalation.

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• Fluent in both English and Turkish
  
  
  

Responsibilities:

• Ensure network access, services, and core network functions remain stable and reliable.
• Perform daily network monitoring activities, review alerts, and proactively detect potential issues.
• Identify recurring network problems and resolve them, while ensuring availability monitoring during business hours.
• Manage network capacity, monitor productivity indicators, and validate network-related expenditures.
• Keep network asset information accurate and ensure server room documentation is consistently updated.
• Provide first-line support for network incidents and major outages both during and outside standard working hours.
• Troubleshoot issues across hardware, configuration, routing, and connectivity/interconnection layers.

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• Track and follow up problem management actions to ensure permanent and sustainable resolution.
• Coordinate network delivery and implementation tasks with delivery and engineering teams.
• Drive improvement and innovation initiatives aimed at reducing network issues and improving overall stability.
• Coordinate escalations with carriers and resolve connectivity-related incidents in a timely manner.
• Work in close coordination with vendors, engineering teams, and field support to resolve network incidents efficiently.
• Collaborate with network engineering teams on complex network problems and long-term solutions.
  
  
  

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com .

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.