Manager, Observability Architects

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Observability Architects in the United States.

This role is a unique opportunity to build and lead a high-impact technical customer success function at the forefront of observability. You will shape a newly formed team of expert architects responsible for guiding enterprise customers through onboarding, adoption, and expansion of advanced observability solutions. Acting as both a strategic leader and hands-on contributor, you will help define how customers extract maximum value from a powerful open-source-based platform ecosystem. The role blends leadership, technical depth, and customer-facing strategy in a fast-scaling, remote-first environment. You will work closely with sales, engineering, and product teams to influence adoption strategies, resolve complex technical challenges, and shape future product direction. This is a high-visibility position where your leadership will directly impact customer success and global platform growth.

Accountabilities

• Build, hire, and lead a high-performing team of Observability Architects, focusing on recruitment, onboarding, mentorship, and long-term professional development.
• Define and execute customer lifecycle frameworks in collaboration with engagement management to drive successful onboarding, adoption, retention, and expansion.
• Act as a player-coach, balancing team leadership responsibilities with direct involvement in strategic customer engagements and technical guidance.
• Serve as executive sponsor for key accounts, supporting complex customer relationships and influencing adoption of observability solutions across enterprise environments.
• Partner with sales leadership to drive customer programs, marketing initiatives, and community engagement activities that accelerate platform adoption.
• Collaborate with product and engineering teams to relay customer feedback, influence roadmap priorities, and ensure product alignment with real-world needs.
• Oversee technical evaluations, proof-of-value initiatives, and solution demonstrations to support customer decision-making and expansion opportunities.
• Develop enablement materials, documentation, and best practices to support both internal teams and external customer success.
  
  

Requirements

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• 5+ years of experience in high-tech environments, including 3+ years leading technical or customer-facing teams such as solutions engineering, TAM, or architecture teams.
• Strong background in observability, monitoring, data visualization, or cloud-native infrastructure platforms.
• Proven leadership experience with demonstrated ability to mentor, develop talent, and manage performance in a technical organization.
• Deep understanding of observability ecosystems, including metrics, logs, traces, and modern distributed systems.
• Experience working in open-source or product-led growth environments is highly desirable.
• Strong customer-facing skills with the ability to lead complex technical discussions and executive-level conversations.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts into business value.
• Strong problem-solving mindset with the ability to troubleshoot complex technical issues and guide customers toward effective solutions.
• Ability to operate in a fast-paced, remote-first environment with global stakeholders.
  
  

Benefits

• Fully remote work environment with a global-first culture.
• Competitive compensation including base salary and restricted stock units (RSUs).
• Annual leave policy of 30 days, including designated company-wide shutdown days.

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• Strong emphasis on work-life balance and flexibility.
• Opportunity to build and shape a new strategic function from the ground up.
• High autonomy, trust-based culture focused on outcomes and innovation.
• Career growth opportunities in a rapidly scaling organization.
• Inclusive and collaborative environment built on open-source values.
• Access to global teams, in-person onboarding sessions, and continuous learning opportunities.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.