Enrollment Contact Center Specialist

About the Client

Insight Global is partnering with a national education organization that supports a diverse network of early childhood and K‑12 schools across the U.S. These schools operate under multiple brands and pedagogical models, including Montessori, project‑based, and play‑based learning. What unites their work is a deep commitment to children, families, and educators, along with a focus on delivering a thoughtful, supportive enrollment experience for every family.

The organization invests heavily in quality, care, and community, building systems designed to help families find the right school at the right time while feeling confident and informed throughout the process.

The Role

Insight Global’s client is seeking an Enrollment Contact Center Specialist to join their growing internal call center team. This fully remote role sits at the center of the family experience, supporting prospective families as they navigate the enrollment journey from initial inquiry through tour scheduling, follow‑up, and registration.

In this role, you’ll manage both inbound and outbound communication, helping families schedule tours, prepare for visits, and re‑engage if they pause or delay their decision. Success in this position comes from balancing strong conversion metrics with a high‑touch, empathetic approach that ensures families feel supported, informed, and confident at every step.

This is a performance‑based role measured against clear monthly conversion goals, while maintaining a strong emphasis on exceptional service and accurate communication.

What You’ll Do

• Conduct high‑volume outbound calls to prospective families to schedule tours, confirm appointments, and complete post‑tour follow‑up
• Handle inbound calls from families with questions about programs, availability, and next steps
• Execute outbound call campaigns, including tour confirmations, registration outreach, and re‑engagement of inactive leads
• Communicate with families across multiple channels, including phone, text, email, and chat
• Clearly explain program offerings, enrollment timelines, and school differentiators across multiple brands and pedagogical models
• Confidently answer parent questions regarding curriculum, age groups, schedules, and enrollment processes
• Use approved scripts and talk tracks while adapting naturally to each conversation

Interested in remote work opportunities in Marketing & Sale? Discover Marketing & Sale Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Address objections with empathy and guide families toward appropriate next steps
• Accurately document all interactions, outcomes, and dispositions in CCaaS and CRM systems
• Partner closely with school leaders and on‑site teams to ensure seamless handoffs and aligned communication

What Success Looks Like

• Strong lead‑to‑tour scheduled conversion rates
• High tour scheduled‑to‑tour completed show rates
• Consistent follow‑through and accurate CRM and CCaaS documentation
• Delivering a warm, professional experience at every family touchpoint

What We’re Looking For

• Experience in a call center or inside sales environment, preferably in education, healthcare, or another service‑oriented industry
• Comfort working toward conversion metrics and performance KPIs
• Experience with CCaaS platforms such as NICE, Talkdesk, Dialpad, or similar tools
• Prior CRM experience and ability to efficiently navigate multiple systems during live calls

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Strong verbal and written communication skills across phone, text, and email
• Ability to follow scripts and frameworks while sounding natural and authentic
• Confidence speaking with parents and accurately representing multiple brands
• Organized, reliable, and comfortable working remotely in a fast‑paced environment
• Genuine interest in education and helping families make informed decisions

Experience & Education

• Associate’s degree or equivalent experience required; bachelor’s degree preferred
• 1–2 years of experience in a call center, inside sales, admissions, or phone‑based customer‑facing role

Physical Requirements

• Prolonged sitting at a desk while using a computer
• Ability to hear and speak clearly
• Close, distance, color, peripheral, and depth vision, with ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role