Join a growing fintech scale-up as a Technical Support Engineer to investigate and resolve live production issues across a modern payments platform. You'll work closely with engineering teams, troubleshoot incidents, and analyze logs. Key experience required includes L2 / Application / Production Support, SQL, and PostgreSQL.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Technical Support Engineer (L2 / Application Support)
Remote (Europe)
EUR 30,000–38,000
I’m currently working with a growing fintech scale-up looking to hire a Technical Support Engineer to join their production support / engineering team.
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This is a highly technical L2 support role focused on investigating and resolving live production issues across a modern payments platform. You’ll work closely with engineering teams, troubleshoot incidents, analyse logs, investigate APIs, and work directly with databases to identify root causes.
The environment is fast-paced and engineering-led, so they’re looking for someone comfortable operating across application support, production troubleshooting, and backend systems.
Key experience required:
L2 / Application / Production Support
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SQL and PostgreSQL
API troubleshooting (REST APIs / Postman)
Kibana / ELK / monitoring and log analysis
Root cause analysis and incident investigation
Working closely with software engineering teams
Any fintech, payments, SaaS, or high-availability platform experience would be beneficial.
This is a fully remote role open across Europe.
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