The Level 1 Help Desk Technician is responsible for executing onboarding and offboarding procedures, assisting with general technical support tasks, and providing excellent customer service. This role requires strong attention to detail, excellent communication, and a commitment to client satisfaction. The ideal candidate will have experience with Windows desktop operating systems, DNS, TCP/IP, and basic network troubleshooting.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Role Summary:
The Level 1 Help Desk Technician focuses primarily on executing onboarding and offboarding procedures for clients, while also assisting with general technical support tasks or client site visits as assigned. This role requires strong attention to detail, excellent communication, and a commitment to client satisfaction.
About Us:
Our main HQ is located in Downtown Los Angeles. Like with any IT-related position, there may occasionally be after-hours or weekend work, but we strive to keep this to a minimum.
Position Responsibilities:
- Perform and document client onboarding/offboarding procedures:
- Creating/removing accounts (e.g., Microsoft 365, Google Workspace)
- Setting up and recovering user workstations and devices
- Ensuring permissions, email forwarding, MFA, and access controls are correctly configured or removed
- Coordinating hardware shipping and retrieval
- Accurately complete daily time entry (minimum 8 hours)
- Assist senior engineers on projects and escalated tasks
- Respond to and resolve technical service requests, primarily related to user setup and account management
- Install, configure, and troubleshoot the Microsoft Office Suite
- Manage user and group administration tasks
- Follow through and own assigned tasks to completion
- Maintain high-quality, detailed work in ticketing systems and documentation
- Provide clear communication and excellent customer service to all users
- Adapt quickly to new technologies and processes
- Identify and escalate issues requiring higher-level technical intervention
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Knowledge, Skills, and Abilities:
- Experience with Windows desktop operating systems
- Familiarity with DNS, TCP/IP, and basic network troubleshooting
- Experience with Microsoft 365 and user lifecycle management
- Ability to explain technical concepts in plain language
- Organized, process-driven, and attentive to detail
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Credentials and Experience:
- Reliable, consistent, and coachable technician who follows direction
- Demonstrated ability to deliver smooth onboarding/offboarding experiences
- Track record of positive client feedback
Our Core Philosophy:
Clients come first. We are extremely client satisfaction focused, and delivering exceptional support—especially during key user transitions—is mandatory.
Benefits and Compensation:
- Php 70,000 per month (including health allowance)
- Company-provided laptop
- Fully remote work setup
- Paid Time Off
- 13th month pay
- $500 annual travel allowance (upon regularization)
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