AI Summary
Provide technical support for hardware, operating systems, and enterprise applications. Troubleshoot and resolve network issues. Collaborate with team to improve service quality and support processes.
Key Highlights
Hardware, operating systems, and enterprise application support
Network troubleshooting and resolution
Continuous improvement of service quality and support processes
Key Responsibilities
Provide Tier 2 technical support for hardware, operating systems, and enterprise applications
Troubleshoot and resolve network issues
Install, configure, and maintain desktops, laptops, peripherals, and network equipment
Support and troubleshoot software across Windows, macOS, Linux, and cloud-based platforms
Communicate technical issues and solutions clearly to non-technical users
Technical Skills Required
Benefits & Perks
$7.00-$10.00 per hour
5% raise per year
Paid vacation days
Healthcare benefits after 2 months
Job Description
About Us
AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.
Our Offerings
Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.
Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.
Job Title: Tier 2 Technical Support Specialist
Location: Fully Remote, Philippines
Rate: $7.00 - $10.00 per hour based on experience
Schedule: Monday to Friday, Eastern Standard Time
Job Type: Full-Time
Job Description
As a Tier 2 Technical Support Specialist, you will focus on hardware, operating systems, network troubleshooting, enterprise application support, and IT service delivery across on-premises, cloud, and hybrid environments.
Requirements
- Proven experience in a technical support or IT service delivery role
- Strong working knowledge of Windows, macOS, and Linux operating systems
- Background supporting Microsoft 365 and other business-related applications
- Experience supporting on-premises, cloud, and hybrid environments
- Familiarity with Microsoft Azure and Entra administration and support
- Hands-on experience with networking technologies including LAN, VLAN, VPN, firewalls, and security protocols
- Experience using ticketing systems with Kaseya, Datto, or Autotask is a plus
- Ability to diagnose and resolve hardware issues with computers and peripherals
- Strong communication and customer service skills,
- Good understanding of IT infrastructure security best practices.
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- Provide Tier 2 technical support for hardware, operating systems, networks, and enterprise applications
- Troubleshoot and resolve network issues including LAN, VLAN, VPN, firewalls, and connectivity problems
- Install, configure, and maintain desktops, laptops, peripherals, and network equipment
- Support and troubleshoot software across Windows, macOS, Linux, and cloud-based platforms
- Communicate technical issues and solutions clearly to non-technical users
- Contribute to continuous improvement of service quality and support processes
- Must have excellent English communication skills.
- Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
- Great logical and verbal reasoning skills.
- Exceptionally detail-oriented.
- Exceptional problem-solving and information-processing skills.
- Ability to think outside the box.
- A great work ethic and interest in learning new concepts and growing with the job.
- Ability to work both independently and as part of a team.
- Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
- Must be comfortable with using a time-tracking software for payroll purposes.
- Must be willing to undergo a background verification check during the final stages of the hiring process.
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- A total of five paid vacation days per year (additional days can be taken unpaid).
- A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
- A paid 15-minute break for every 4 hours of work.
- Healthcare benefits after 2 months of full-time work.
- Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
We are looking forward to making you a part of our team!
Thank you for your time and interest.
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