AI Summary
Join our growing team as an IT Support Specialist / Systems & Security Administrator. Provide day-to-day technical support for hardware, software, and cloud-based systems. Maintain secure and efficient operations across Microsoft 365 and related systems.
Key Highlights
IT Support & Systems Administration
Microsoft 365 Administration
Security & Compliance
Key Responsibilities
Provide day-to-day technical support for hardware, software, and cloud-based systems.
Troubleshoot and resolve technical issues in a timely manner.
Manage and document support requests through the ticketing system.
Handle employee onboarding and offboarding processes, including access provisioning and revocation.
Serve as the primary point of contact for internal IT-related issues.
Administer and maintain the Microsoft 365 ecosystem, including Intune, Entra ID, Microsoft Defender, and Exchange Online.
Maintain and support the company's ISO 27001 information security management system.
Develop and enforce security policies and procedures.
Ensure compliance with HIPAA, GDPR, and CCPA requirements.
Conduct risk assessments, access reviews, and vulnerability monitoring.
Support audit preparation and maintain compliance documentation.
Lead security incident response activities when required.
Technical Skills Required
Benefits & Perks
Fully remote work environment
Unlimited PTO
Paid U.S. holidays
Performance-based bonuses
Paid professional development opportunities
Nice to Have
Experience with Azure cloud services
Familiarity with memoQ and/or XTRF
Experience with AI or LLM tools
Knowledge of Power BI, SQL, or database management
Job Description
Descripción del puesto
Location: Remote (Worldwide).
Employment Type: Full-Time. Candidates must be available during U.S. Central business hours (8:30 AM – 5:00 PM CST).
About The Role
We are looking for an IT Support Specialist / Systems & Security Administrator to join our growing team. This role is ideal for a technology generalist who enjoys working across IT support, systems administration, cybersecurity, compliance, and process automation.
You will be the primary owner of the company’s technology environment, supporting internal users while ensuring secure and efficient operations across Microsoft 365 and related systems. The position also plays a key role in maintaining compliance standards and driving automation initiatives that improve operational efficiency.
Key Responsibilities
IT Support & Systems Administration
- Provide day-to-day technical support for hardware, software, and cloud-based systems.
- Troubleshoot and resolve technical issues in a timely manner.
- Manage and document support requests through the ticketing system.
- Handle employee onboarding and offboarding processes, including access provisioning and revocation.
- Serve as the primary point of contact for internal IT-related issues.
- Administer and maintain the Microsoft 365 ecosystem, including:
- Intune
- Entra ID
- Defender
- Exchange Online
- SharePoint
- Manage licensing, device enrollment, security configurations, compliance policies, and identity management.
- Monitor endpoint security and respond to incidents when necessary.
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- Maintain and support the company’s ISO 27001 information security management system.
- Develop and enforce security policies and procedures.
- Ensure compliance with HIPAA, GDPR, and CCPA requirements.
- Conduct risk assessments, access reviews, and vulnerability monitoring.
- Support audit preparation and maintain compliance documentation.
- Lead security incident response activities when required.
- Support and maintain translation management platforms such as memoQ and XTRF.
- Assist with integrations and workflow optimization across systems.
- Identify opportunities to improve operational efficiency through automation.
- Build and maintain workflows using Power Automate.
- Support API integrations between internal tools and platforms.
Requirements
- 2–5 years of experience in IT support, systems administration, or a similar role.
- Strong hands-on experience with:
- Microsoft 365
- Intune
- Entra ID / Active Directory
- Microsoft Defender
- Google Workspace
- Experience supporting ISO 27001 compliance initiatives.
- Knowledge of HIPAA, GDPR, and CCPA frameworks.
- Intermediate PowerShell scripting skills.
- Basic to intermediate Linux knowledge.
- Degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Excellent troubleshooting, communication, and organizational skills.
- Ability to work independently in a remote environment.
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- Experience with Azure cloud services.
- Familiarity with memoQ and/or XTRF.
- Experience with AI or LLM tools.
- Knowledge of Power BI, SQL, or database management.
- Previous experience in the translation or language services industry.
What We Offer
- Fully remote work environment.
- Unlimited PTO.
- Paid U.S. holidays.
- Performance-based bonuses.
- Paid professional development opportunities.
- Monthly virtual team activities and regional meetups.
- Opportunity to work in a fast-paced and collaborative international environment.
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