Senior VMware Telco Cloud Escalation Engineer

This role is for a senior VMware specialist supporting complex, mission-critical VMware environments within the telecoms sector. It sits within a global remote support team and is focused on helping enterprise/telco customers resolve high-impact technical issues across the VMware Telco Cloud stack.

This is not basic ticket support. The work is centred around complex troubleshooting, platform stabilisation, lifecycle support, performance issues and senior-level customer guidance across environments where uptime, reliability and service assurance are critical.

You'd be acting as an escalation SME across VMware SDDC and Telco Cloud technologies, helping customers diagnose problems, implement fixes, advise on best practice and support ongoing operational improvements.

• 10+ years' VMware experience
• 5+ years' VMware experience in a telecoms environment
• Strong experience across:
  • ESXi, vSphere / vCenter, vSAN, NSX-T
  • Aria / vRealize Operations
  • Log Insight, Network Insight

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  • Site Recovery Manager
• VMware Telco Cloud experience, including:
  • VMware Integrated OpenStack / VIO Carrier Edition
  • Tanzu Kubernetes Grid / Harbor
  • NSX-T / NFV
  • NSX Advanced Load Balancer / AVI
  • Telco Cloud Operations, Automation and Service Assurance

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• Strong troubleshooting, RCA and multi-component problem-solving experience
• Comfortable working directly with customer SMEs and management
  
  

• Part-time / on-demand engagement
• Fully remote
• Outside IR35
• Flexible workload depending on customer demand
• Supporting a global 24/7 environment
• Some evenings, weekends or out-of-hours escalation support may be required
• Fluent English required