Join Mercier Consultancy MD as an Italian-Speaking Cybersecurity Customer Expert to provide expert-level customer support to Italian-speaking clients via phone, email, and chat on cybersecurity products and services. This role involves troubleshooting and resolving security-related customer issues efficiently and professionally. Key requirements include fluency in Italian, prior experience in customer support or a related role, and a good understanding of cybersecurity concepts, threats, and technologies.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Mercier Consultancy MD is currently seeking Italian-Speaking Cybersecurity Customer Experts to join our growing team in Greece. This position involves providing specialized customer support to Italian-speaking clients, helping them safeguard their digital assets through our cybersecurity solutions. Join us for a rewarding career opportunity to develop your skills and work in a collaborative and innovative environment.
Key Responsibilities
- Provide expert-level customer support to Italian-speaking clients via phone, email, and chat on cybersecurity products and services
- Troubleshoot and resolve security-related customer issues efficiently and professionally
- Advise customers on best practices for cybersecurity and effective use of security technologies
- Maintain accurate records of interactions and technical information using CRM tools
- Collaborate with technical teams to escalate and solve complex cybersecurity challenges
- Stay current with the latest cybersecurity trends and developments to provide up-to-date support
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- Fluent in Italian (both written and spoken) is mandatory; English proficiency is a plus
- Prior experience in customer support or a related role, preferably within cybersecurity or IT security
- Good understanding of cybersecurity concepts, threats, and technologies
- Strong communication, problem-solving, and analytical skills focused on customer satisfaction
- Ability to multitask effectively and work well under pressure in a fast-paced environment
- Experience with CRM software and customer support platforms
- Passion for cybersecurity and eagerness to continuously learn and adapt
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More..
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