KalSoft seeks an experienced Technical Account Manager to manage client relationships, ensure smooth service delivery, and provide technical guidance. The ideal candidate has strong expertise in client relationship management, Azure operations, and enterprise cloud environments. This role requires excellent communication and stakeholder management skills.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
KalSoft is currently looking for an experienced Technical Account Manager (TAM) to join our team. This role is ideal for professionals with strong expertise in client relationship management, Azure operations, managed services, and enterprise cloud environments. The candidate will be responsible for ensuring smooth service delivery, managing client expectations, coordinating operational support activities, and acting as the key liaison between customers and technical teams.
Key Responsibilities​​​​​​​
Client Relationship Management
- Serve as the primary technical point of contact for assigned enterprise customers
- Build and maintain strong, long-term client relationships
- Understand client business needs and align technical solutions accordingly
- Manage client expectations and ensure high levels of customer satisfaction
- Oversee end-to-end service delivery for managed services accounts
- Ensure SLA compliance and timely resolution of incidents and service requests
- Coordinate with internal support, engineering, and operations teams
- Monitor system performance and proactively identify risks or issues
- Provide technical guidance and advisory support to clients
- Review and validate technical changes, upgrades, and deployments
- Support cloud environments (Azure/AWS/Hybrid) and enterprise infrastructure
- Participate in architecture discussions and solution improvements
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- Act as escalation point for critical incidents
- Lead root cause analysis (RCA) and ensure preventive actions are implemented
- Drive post-incident reviews and service improvement plans
- Prepare regular service reports, KPIs, and performance dashboards
- Conduct service review meetings with stakeholders
- Ensure proper documentation of processes, configurations, and changes
- Identify opportunities to improve service efficiency and automation
- Recommend enhancements to tools, processes, and infrastructure
- Support digital transformation and cloud optimization initiatives
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- Minimum 5+ years of overall professional experience
- At least 4 years of experience in Technical Account Management, Service Delivery, or Managed Services environments
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field
- Strong experience in Azure Operations and Managed Services
- Strong background in Cloud Infrastructure, Security, Monitoring, and Support Operations
- Experience working in enterprise, government, or banking environments
- Excellent communication, stakeholder management, and client-facing skills
- Experience in 24x7 support environments and enterprise operations
- Strong understanding of ITIL processes, incident management, and operational governance
- Microsoft certifications such as AZ-104, AZ-305, AZ-500, or AZ-700 preferred
- Ability to manage onsite/hybrid client engagements and operational coordination
- Kuwait-based candidates preferred or candidates eligible for legal sponsorship in Kuwait
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