Senior Manager of Customer Success Enablement

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager of CS Enablement in the United States.

This is a strategic leadership opportunity for an experienced enablement professional passionate about driving customer success performance at scale. In this role, you will design and lead impactful enablement programs that help post-sale teams strengthen customer relationships, improve retention, and identify growth opportunities. Working closely with Customer Success leadership and frontline teams, you will create practical learning experiences grounded in real customer interactions and business outcomes. The environment is fast-paced, collaborative, and innovation-driven, with a strong emphasis on operational excellence, coaching, and measurable impact. You will play a key role in shaping enablement strategies that directly influence customer satisfaction, net revenue retention, and long-term business growth. This role is ideal for someone who thrives at the intersection of strategy, field engagement, and performance optimization within a modern SaaS or AdTech ecosystem.

Accountabilities

• Lead the strategy, development, and execution of Customer Success enablement programs from initial needs analysis through delivery, reinforcement, and performance measurement.
• Design engaging and practical learning experiences focused on improving customer conversations, account management, renewals, and expansion opportunities.
• Build scalable reinforcement systems including coaching frameworks, workflow tools, peer learning initiatives, and structured practice programs.
• Partner closely with Customer Success leadership and frontline managers to align enablement initiatives with business goals and operational priorities.
• Participate in team meetings, account reviews, and customer strategy discussions to stay connected to field realities and evolving customer dynamics.
• Analyze insights from tools such as Gong, Salesforce, and enablement platforms to identify skill gaps, performance trends, and areas for improvement.
• Develop field-ready resources and content supporting executive business reviews, customer adoption, risk mitigation, and account expansion strategies.
• Facilitate workshops, coaching sessions, role-plays, and scenario-based learning programs to strengthen customer-facing capabilities.
• Manage multiple enablement initiatives simultaneously while maintaining clear communication, prioritization, and stakeholder alignment.
• Track and evaluate program effectiveness using performance metrics such as retention trends, expansion rates, engagement metrics, and manager feedback.
  
  

Requirements

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• Minimum of 7 years of experience in Customer Success Enablement, Sales Enablement, or post-sale revenue-focused roles with direct ownership of program design and delivery.
• Strong background in programmatic advertising, Connected TV, digital media, AdTech, SaaS, or closely related industries.
• Deep understanding of Customer Success methodologies including value realization, executive business reviews, account expansion, and at-risk account management.
• Familiarity with account health and qualification frameworks such as MEDDICC.
• Proven ability to facilitate training sessions and engage experienced customer-facing professionals with practical, high-impact content.
• Hands-on experience using platforms such as Gong, Salesforce, WorkRamp, and Highspot.
• Strong analytical, organizational, and communication skills with the ability to translate business insights into actionable enablement programs.
• Experience collaborating cross-functionally with leadership teams and embedding enablement into day-to-day operational workflows.
• Ability to manage multiple projects in a fast-paced, remote-first environment while maintaining attention to detail and execution quality.
• Preferred experience as a Customer Success Manager, Account Manager, or onboarding specialist within AdTech, SaaS, or Connected TV environments.
• Familiarity with campaign performance discussions, attribution methodologies, renewal strategies, and performance-driven customer conversations is highly valued.
  
  

Benefits

• Fully remote work environment within the United States.
• Flexible vacation policy to support work-life balance.

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• Additional annual vacation allowance for travel-related expenses.
• Three-day weekend every month of the year.
• Competitive compensation package.
• Comprehensive healthcare coverage fully funded by the employer.
• 401(k) retirement savings plan.
• Flexible Spending Accounts (FSA) for medical, dental, and dependent care expenses.
• Access to professional coaching, therapy services, and career development resources.
• Collaborative, people-first culture focused on innovation, growth, and employee well-being.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.