Senior SCADA Support Engineer (MICS)

Job Role: Senior SCADA Support Engineer (MICS)

Location: Gray Court, SC (Onsite Job) - relocation is acceptable

Pay Rate: $70-$75/hr. on C2C/1099

Eligibility: USC/GC/GC-EAD/H4-EAD/L2S only

Job Description:

We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, SC.

Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams.

The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.

• Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
• Act as SPOC for Incident, Change, and Problem Management processes.
• Perform root cause analysis, troubleshooting, and issue resolution.
• Lead coordination across business ussers, global IT teams, rollout teams & development teams.

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• Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
• Gather, analyze, and document requirements for enhancements and change requests.
• Participate in and support test management, including defect tracking and validation.
• Drive execution of small orders and work packages within larger initiatives.
• Maintain documentation for risks, defects, and continuous improvement opportunities.
• Track and report license usage and system lifecycle information where applicable.
• Provide on-demand support (including occasional weekends) as required.

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Qualifications

• 5+ years of experience in SCADA systems (MICS preferred).
• 3+ years of experience with MS SQL databases.
• 3+ years of experience in SCADA rollout and configuration.
• 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned).
• 7+ years of experience in L1/L2 production support environments.
• 5+ years of experience working with globally distributed teams.