Product Owner (Public Sector Digital Services)

Job Description

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy whose work has positively influenced the lives of over 40 million UK citizens. We deliver impactful technology solutions across UK government departments, working at the forefront of user-centred design, agile delivery, and scalable digital services that genuinely make a difference.

✨ Why This Opportunity Stands Out

• Work on a high-impact UK public sector digital programme, delivering services used by millions
• Opportunity to be based in Swansea, with relocation support of up to £5,000
• Visa sponsorship available for eligible candidates
• Strong focus on work-life balance with a flexible hybrid model (3 days onsite)
• Be part of a collaborative, multidisciplinary agile environment alongside civil servants and industry experts
  
  

Based in Swansea, South Wales — three days per week on-site

This role requires three days per week at our client's Swansea offices and we want to be straightforward about that. Swansea is a coastal city offering a genuinely excellent quality of life: lower cost of living than London or Birmingham, shorter commutes, and the kind of work-life balance that is hard to find elsewhere. If you have spent years commuting into a major city, working three days a week by the sea without taking a pay cut may be more appealing than you expect. The work is meaningful too, public sector digital delivery that directly impacts people's lives across the UK. We also offer relocation support of £3,000 – £5,000 to help make the move straightforward.

About The Role

We are seeking an experienced and data-driven Product Owner to join a large-scale UK government agency. In this role, you will be accountable for the vision, backlog, and measurable outcomes of one or more critical digital products within a complex transformation portfolio. Operating in a blended multidisciplinary squad of civil servants and supplier staff, you will act as the vital bridge between business stakeholders, end-users, and the engineering team.

You will own the product roadmap, ruthlessly prioritise the backlog, and ensure the team is continuously building high-value, secure, and user-centred features. You will be working on high-volume, citizen-facing transactional services that handle millions of interactions, making it essential to balance legislative timescales, cross-government dependencies, and robust security constraints.

Key Responsibilities

• Vision & Strategy: Define and communicate a compelling product vision, roadmap, and measurable success criteria that align with the organisation's strategic aims and core user needs.
• Backlog Ownership: Own, maintain, and dynamically prioritise the product backlog, writing and refining user stories with clear, testable acceptance criteria.
• Decision Making: Act as the single decision-making authority for the delivery squad regarding scope, sprint priorities, and the acceptance of delivered increments.
• Data-Driven Direction: Define and track product KPIs and OKRs, utilising analytics, A/B testing, and user research data to inform backlog prioritisation and continuous improvement.
• Team Collaboration: Collaborate closely with Agile Delivery Managers, Business Analysts, and Solution Architects to ensure stories are well-defined, technically sound, and ready for development.
• Standards & Compliance: Ensure all product increments rigorously meet the Government Digital and Data (GDD) Service Standard, WCAG 2.2 accessibility guidelines, GDPR/data protection regulations, and secure-by-design governance.
• Stakeholder Engagement: Continuously engage with business stakeholders, policy owners, and end-users to validate product direction, build consensus, and negotiate competing priorities.
• Service Assessments: Support and guide the product through agile delivery phases (discovery, alpha, beta, live), producing and maintaining necessary documentation to pass formal service assessments.
  
  

Essential Skills & Experience

• Public Sector Digital Delivery: Proven experience acting as a Product Owner or Technical Product Manager on complex, high-volume, customer-facing government digital services.
• Agile Expertise: Demonstrable expertise in backlog management, user-story writing, and sprint prioritisation within agile, multidisciplinary squads.
• GDS Service Standard: A deep, practical understanding of the GDS Service Standard, with hands-on experience contributing to or leading alpha, private beta, and public beta service assessments.

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Insight-Led Mindset: Strong skills in user research and data-driven decision-making, using both qualitative insights and quantitative analytics to shape strategic product roadmaps.
• Stakeholder Management: Excellent communication and relationship-management skills, capable of influencing senior civil servants, legal teams, and policy owners while managing non-negotiable regulatory timelines.
• Technical Literacy: A solid understanding of API-first, cloud-native (e.g., AWS) product architectures, enabling credible and effective engagement with software engineers and technical architects.
  
  

Desirable Skills & Experience

• Professional Certifications: Recognised agile product management qualifications, such as Certified Scrum Product Owner (CSPO) or SAFe Product Owner / Product Manager.
• Cross-Government Integration: Experience successfully integrating digital products with cross-government platforms (e.g., identity verification services, digital wallets, payment gateways, or notification systems).
• Legacy Transformation: Experience supporting the migration of services from legacy platforms to scalable, modern environments while maintaining service continuity.
• Tooling Proficiency: Advanced proficiency with agile delivery tooling (e.g., Jira, Confluence), user research tools, and data analytics platforms (e.g., GA4, AWS CloudWatch).
  
  

What we offer

• Competitive salary with annual review
• Company pension scheme

Interested in relocating to United Kingdom? Check out our comprehensive Relocation Jobs in United Kingdom page with detailed relocation packages and benefits.

• Generous annual leave entitlement
• Critical illness cover
• Relocation support of £3,000 – £5,000
• Visa sponsorship for eligible candidates
• Access to learning and development resources
• A supportive, inclusive working environment
  
  

Our interview process

We keep things straightforward. Following an initial CV review, successful candidates will be invited to a short screening call with our recruitment team, followed by a two-stage process comprising a technical assessment and a values-based interview with the hiring team. We aim to move quickly and will keep you informed at every stage.

Equal Opportunities

Scrumconnect Consulting is an equal opportunities employer. We are committed to building a diverse and inclusive team and welcome applications from all backgrounds, regardless of age, disability, gender, ethnicity, religion, or sexual orientation.

How to Apply

Please submit your CV to [recruitment@scrumconnect.com] or apply directly through this listing.

check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#68B54C;border-color:#68B54C;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">