IT Service Manager - Cybersecurity and IAM

🚀 We are looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

🔎 What are we looking for?

We are looking for an IT Service Manager with a strong focus on Cybersecurity and IAM to play a key role in managing and improving security services within a project for a leading client in the banking sector.

This 100% remote position is open to candidates located in Spain, requiring fluent English for effective collaboration with international teams.

📋 Main tasks and accountabilities will be:

• Oversee the operation and effectiveness of IAM controls, ensuring proper access governance and compliance with policies.
• Manage service delivery of cybersecurity services, including monitoring SLAs, performance, and quality of third-party vendors.
• Coordinate with internal teams and external providers to resolve escalations and ensure continuous service improvement.
• Ensure alignment with ITIL practices and support IT/Cyber BAU operations and change management processes.
• Support risk management activities, including risk assessment and compliance within a regulated environment.
• Lead reporting and data analysis related to service performance, vendor metrics, and cost optimisation initiatives.

Interested in remote work opportunities in Cyber Security? Discover Cyber Security Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

💡 What do we expect from you?

• More than 3 years of experience with IAM controls & access governance (user access, policies & procedures)
• Service level assessment and management.
• Previous experience with third party engagement.
• Familiar with ITIL concepts and methodology.
• Strong understanding of IT and Cyber BAU operations and change management.
• Experience working in a regulated environment.
• Experience managing a team.
• Data analysis and reporting skills relating to vendor performance metrics and cost savings exercises.
• In-depth knowledge of data privacy laws and industry standards such as GDPR, PCI DSS, NIST Cybersecurity Framework, and ISO/IEC 27001.
• The ability to negotiate and manage contracts and Service Level Agreements (SLAs) that include specific cybersecurity clauses, breach notification timelines, and audit rights, etc.

💰 What can we offer?

✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).

🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)

🎓 Free access to several training platforms

🚀 Professional stability and career plans

🚶 UST also, compensates referrals from which you could benefit when you refer professionals.

🔗 The option to pick between 12 or 14 payments along the year.

🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

🎁 UST Club Platform discounts and gym Access discounts

📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.