IT Support Specialist (L1) - Windows-Based On-Premises Environment

We are looking for an IT Support Specialist (L1) to provide first-line technical support in a Windows-based, on-premises environment. The role focuses on supporting end users, troubleshooting Windows systems, and assisting with Active Directory, Windows Server services, and MFA.

The ideal candidate possesses strong customer service skills, a basic understanding of infrastructure, and the ability to follow documented procedures while escalating complex issues as needed.

f you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:

- Competitive pay: $1,300 - $1,500 (based on experience and English proficiency)

- Location: 100% Remote

- Send your CV in English.

Key Responsibilities:

• Provide technical support for desktop, printer, and software issues.
• Manage user accounts and permissions using Active Directory.
• Support and troubleshoot Multi-Factor Authentication (MFA) systems.
• Assist with QuickBooks-related IT issues and general functionality.
• Resolve issues related to LAN/WAN networking, routers, and firewalls.
• Offer end-user support for Microsoft products, including Windows and Office.
• Handle support tickets efficiently, prioritizing based on urgency and impact.
• Work with telephone service providers and manage VoIP systems (experience preferred).
• Provide support in VPN, NOC, and other networked environments.
• Communicate clearly and professionally in both written and verbal English.
• Adapt quickly to new technologies and evolving IT environments.

Requirements:

• Mandatory: Experience with QuickBooks in an IT support context.
• Strong knowledge of Active Directory and Multi-Factor Authentication.
• Solid understanding of LAN/WAN networking and related hardware.
• Proficiency in Microsoft Windows and the Office suite.
• Experience managing VoIP systems is a major plus.
• Familiarity with telephone service providers and telecom systems is a bonus.
• Prior experience in NOC or similar network operations environments.
• Ability to manage multiple tasks and tickets in a fast-paced environment.
• Professional-level English communication skills.
• Previous experience in a client-facing IT support role is required.