Quality Assurance (QA) Engineer - Patient Journey

Job Title: Quality Assurance (QA) Engineer - Patient Journey

Department: Engineering and Product

Reports To: QA Manager

Location: This is a remote position open to candidates in the United States. Applicants must be legally authorized to work in the United States. Ivím Health does not currently sponsor employment visas.

Compensation: $80,000.00

Who We Are

Ivím Health is a telehealth company redefining how care is delivered through an individualized, provider-led model focused on long-term health outcomes. Our platform spans patient-facing web experiences, mobile applications, APIs, internal tools, and third-party integrations that support the end-to-end care journey. As Ivím continues to grow, the company is expanding beyond weight management into broader health optimization while maintaining a strong focus on quality, reliability, and patient experience. The team is fully remote and committed to innovation, transparency, and delivering high-quality, accessible care.

Position Overview

As a Quality Assurance (QA) Engineer at Ivím Health, this role is responsible for executing structured, high-quality testing across web, mobile, and cross-system patient journey workflows. This person will help improve release confidence by validating new features, regression risk, and integrated user flows across multiple product surfaces. The role requires strong hands-on manual testing skills, effective collaboration with engineering and product teams, and the ability to identify issues clearly and consistently in a fast-moving environment.

Key Responsibilities

• Test Planning and Execution:
• Review requirements, user stories, tickets, and acceptance criteria toidentifytest needs, edge cases, and key risks.
• Create and execute test cases for patient-facing web experiences, mobile application behavior, and integrated workflows.
• Perform regression testing for new releases, bug fixes, configuration changes, and dependency updates.
• Support smoke testing, release validation, and post-deployment verification as needed.
• Defect Management and Investigation:
• Document defects with clear reproduction steps, expected behavior,observedbehavior, business impact, and severity.
• Work closely with developers to investigate whether issues stem from UI behavior, backend logic, APIs, data conditions, or third-party integrations.
• Re-test fixes thoroughly and communicate unresolved or partially resolved issues clearly.
• Cross-Platform and Workflow Validation:
• Validate application behavior across supported browsers, responsive layouts, and core device scenarios, with lighter support for mobile-platform coverage as needed.

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• Test real-world patient and operational workflows that cross frontend, backend, API, and external system boundaries.
• Help ensure that critical user journeys function reliably across the full experience, not just within isolated features.
• Documentation and QA Process Support:
• Maintain organized test cases, regression checklists, test evidence, and QA documentation.
• Support release-readiness reporting by communicating coverage status, open risks, and major findings.
• Contribute ideas to improve QA efficiency, consistency, and team throughput as development work becomes more parallelized.
  
  

Qualifications

• 3+ years of experience in software quality assurance, software testing, or a similar role.
• Experience testing web applications in modern browsers and responsive layouts.
• Experience testing mobile applications or mobile-responsive workflows.
• Strong manual testing skills, especially around end-to-endworkflowsand regression coverage.
• Experience writing clear defect reports and collaborating directly with developers on issue resolution.
• Familiarity with Jira or similar work management systems.
• Ability toidentifyedge cases and test beyond the happy path.
• Excellent analytical, organizational, and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced remote environment.
  
  

Preferred Qualifications

• Experience testing products with API dependencies, third-party integrations, or multi-system workflows.

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• Experience in healthcare, telehealth, or other regulated environments.
• Familiarity with browser developer tools, basic API inspection, and debugging workflows.
• Exposure to test automation concepts or tools, even if the primary focus of the role is manual and exploratory testing.
• Experience supporting release validation across multiple product surfaces at the same time.
  
  

What We Offer

• Competitive compensation based on experience and scope.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) with employer match to support long-term financial goals.
• Generous PTO and a flexible remote work environment that supports work-life balance.
• Exclusive companyperks, wellness offerings, and employee benefits.
  
  

Ivím Health Is An Equal Opportunity Employer

Ivím Health is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Ivím Health is committed to providing reasonable accommodations for applicants with disabilities during the hiring process.

This job description is not intended to be an exhaustive list of responsibilities and may evolve based on business needs.

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