AI Summary
Serve as the bridge between customers and internal teams, combining technical expertise with relationship management to deliver exceptional support and solutions. Troubleshoot issues, optimize processes, and ensure customer success with our product. Requires 2+ years of experience in Customer Support or Account Management, plus technical skills in APIs, databases, and SQL.
Key Highlights
Respond promptly to customer inquiries and provide technical support
Troubleshoot issues and provide solutions by deep-diving into the product
Collect and forward customer feedback to internal teams
Build strong relationships with customers and partners
Identify process improvements and collaborate with internal teams
Key Responsibilities
Respond promptly and effectively to customer inquiries, providing technical support.
Utilize your technical knowledge to troubleshoot issues, offer solutions, and provide recommendations to customers by deep-diving into our product and business.
Collect and forward customer feedback, requirements, and technical issues to the appropriate internal teams, facilitating timely resolutions.
Build strong relationships with customers and partners, understanding their needs.
Identify areas for process improvement and collaborate with internal teams to implement solutions that enhance customer satisfaction and efficiency.
Maintain records of customer interactions, technical issues, and resolutions.
Technical Skills Required
Benefits & Perks
Regular feedback and development program
Visa sponsorship available
Relocation bonus
Hybrid work setup with 3 core office days
Flexible working hours
30 vacation days
3 weeks of remote work per year
Free access to in-house gym
Mental health support through Employee Assistance Program (EAP)
Alster Lake view from central office
Top-notch equipment
Fun open spaces
Large variety of snacks and drinks
Regular team and company events including hackathons and social gatherings
Nice to Have
Experience with SaaS/B2B products
Knowledge of mobile marketing and analytics (e.g., tracking, attribution)
Strong willingness to dive deep into Adtech
Job Description
As a Technical Account Manager, you will serve as the bridge between our customers and internal teams, combining technical expertise with relationship management to deliver exceptional support and solutions. You will play a key role in troubleshooting, optimizing processes, and ensuring customer success with our product.
At justtrack, we build a SaaS business that provides app and game publishers with an attractive toolset to handle their entire global marketing growth process. Starting from managing, analyzing, and automating marketing processes, justtrack enables gathering deep mobile product insights. As part of the Applike Group (financially backed by media powerhouse Bertelsmann), justtrack has access to industry experts and funding with a long-term growth mindset.
What you will do:
- Respond promptly and effectively to customer inquiries, providing technical support.
- Utilize your technical knowledge to troubleshoot issues, offer solutions, and provide recommendations to customers by deep-diving into our product and business.
- Collect and forward customer feedback, requirements, and technical issues to the appropriate internal teams, facilitating timely resolutions.
- Build strong relationships with customers and partners, understanding their needs.
- Identify areas for process improvement and collaborate with internal teams to implement solutions that enhance customer satisfaction and efficiency. Among other things, this includes improving the processes for gathering requirements and receiving inquiries.
- Maintain records of customer interactions, technical issues, and resolutions.
Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- You bring at least 2 years of professional experience in Customer Support or Account Management.
- You have experience in working with APIs, databases, and ideally SDKs and logging tools (e.g. Kibana) as well as SQL knowledge.
- You are capable of managing multiple tasks and prioritizing effectively in a fast-paced environment.
- You have strong communication and interpersonal skills that help you understand and manage stakeholder needs as well as maintain sustainable, robust relationships.
- You are comfortable with working in an international working environment, and your English skills are excellent, both written and spoken.
- If you have worked with SaaS/B2B products in the past or know about mobile marketing and analytics (e.g., tracking, attribution), it is a plus. Alternatively, a strong willingness to dive deep into Adtech is highly valued.
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
- Easy Arrival to justtrack: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at justtrack in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
- Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
- Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
- Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.
Interested in relocating to Germany? Check out our comprehensive Relocation Jobs in Germany page with detailed relocation packages and benefits.
Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!
We welcome applications from people who will contribute to the diversity of our company.
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