Director of Experience

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The company puts a world of talent at your fingertips. With its AI-powered Global Work Platform™, organizations can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, the organization helps businesses move fast, stay compliant, and scale with confidence. With this platform, companies everywhere can hire great talent anywhere.

Every team member drives the organization's success. Joining means more than filling a role—you’re accountable for results and impact. The organization's values guide how it operates, executes, and collaborates across borders. By putting them into action, you’ll help scale faster, compete harder, and lead the future of global work.

The organization is looking for a visionary and influential Director, Experience to join its Experience leadership team. This role will lead teams' strategic execution, balancing speed and quality to achieve ambitious business goals. The Director will drive large-scale change efforts and foster team agility and innovation, while promoting a strong culture of engagement and leadership development across departments.

Key Responsibilities

• Lead strategic execution across multiple teams, balancing speed with quality outcomes
• Collaborate with Product, HR, Operations, Payroll, and Client Success teams to drive cross-departmental initiatives and operational excellence
• Drive large-scale change initiatives, building team agility and fostering innovation

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• Develop leaders across departments and promote a strong culture of engagement and high performance
• Champion continuous improvement and accountability across teams
• Define and scale global Experience strategy, ensuring exceptional supported-employee and client experiences across markets

Required Qualifications

• A Bachelor’s degree or equivalent experience, with an advanced degree preferred, demonstrating a strong academic or professional foundation
• A proven track record of leading multiple teams and delivering strategic outcomes in fast-paced, complex environments
• Experience driving large-scale change initiatives, fostering innovation, and building agile, high-performing teams
• Strong leadership capabilities with a demonstrated ability to develop, engage, and inspire leaders across multiple departments
• Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional partners at all levels
• Typically 8–10 years of experience in customer operations, with a deep understanding of service delivery and operational excellence
• Strong analytical skills, with the ability to deep dive into complex data, uncover insights, and translate them into clear, actionable business plans
• A proven ability to assess and improve business performance, identifying key levers and driving measurable impact across teams

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• Experience implementing and scaling AI-driven solutions to optimize operations, enhance decision-making, and improve overall efficiency
• A hands-on mindset with a strong bias for action, comfortable rolling up your sleeves to solve problems and support teams when needed

Additional Information

The organization is committed to supporting its team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Core offerings include:

• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing the organization's success.

The hiring organization is an equal opportunity employer committed to building a diverse and inclusive team. Employment decisions are based on qualifications, merit, and business needs. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The organization is committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.