This role defines how marketing is structured, controlled, and executed at scale across a complex B2B SaaS environment. The Director is responsible for creating governance frameworks, operating models, and RACI structures to ensure compliance and consistency across regions and campaigns. Key requirements include 6+ years of B2B marketing operations experience, strong systems thinking, and expertise in risk management and cross-functional coordination.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Marketing Operations & Governance based in United States.
This role defines how marketing is structured, controlled, and executed at scale across a complex B2B SaaS environment. It sits at the intersection of governance and operations, ensuring that marketing activities are both compliant and efficiently delivered through clear processes, ownership models, and execution standards. You will be responsible for creating the frameworks that allow teams to operate consistently across regions, channels, and campaigns. This includes shaping decision rights, workflows, and approval structures that turn strategy into repeatable execution. The role requires strong systems thinking, attention to risk and compliance, and the ability to bring clarity to complex, cross-functional environments. It is ideal for someone who can balance structure with operational practicality while enabling high-performing marketing teams.
Accountabilities
- Establish and maintain marketing governance frameworks, including policies, decision rights, and compliance standards related to data usage, consent, and channel execution.
- Design and evolve the end-to-end marketing operating model, defining workflows, SLAs, handoffs, and ownership across the full campaign and lifecycle process.
- Build and maintain clear RACI structures to ensure accountability, eliminate ambiguity, and strengthen cross-functional coordination.
- Oversee governance review processes, including risk assessments, legal and privacy alignment, and audit readiness across marketing activities.
- Partner with enablement and functional leaders to ensure consistent adoption of governance standards and operating procedures across teams and regions.
- Monitor operational execution to ensure compliance, consistency, and continuous improvement in marketing processes at scale.
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- 6+ years of experience in B2B marketing, marketing operations, or governance roles within SaaS or enterprise environments.
- Proven experience building and implementing governance frameworks, operating models, and process structures at scale.
- Strong expertise in designing RACI models, workflows, SLAs, and cross-functional operating systems.
- Experience working in complex global organizations with distributed teams and multi-region marketing execution.
- Strong understanding of compliance, risk management, and marketing data governance best practices.
- Excellent analytical, organizational, and communication skills with the ability to drive alignment across stakeholders.
- Ability to translate strategy into structured, scalable, and enforceable operational processes.
- Competitive compensation package aligned with experience and market benchmarks
- Fully remote U.S.-based work environment with flexibility
- Opportunity to shape enterprise-level marketing governance and operating models
- Exposure to senior leadership and cross-functional strategic initiatives
- Professional growth in a high-impact, systems-focused marketing operations role
- Occasional travel for collaboration and client engagement opportunities
- Inclusive, people-first culture focused on collaboration and accountability
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We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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