IT Release & Change Management Analyst

IT Release & Change Management

Location:

• Fully remote position in Mexico

Responsibilities:

• Attend project meetings to gather all the information about forecasted changes.
• Provide training to your team members how to create and properly document changes.
• Guidance on the Change Management process to avoid back and forth in change submissions.
• Coordinate escalations with the technical execution team to expedite time response.
• Review with other CIOs the schedule for changes to PRO to avoid collisions and prioritize just in case (for this I’ll require allocated resources for the rest of CIOs).
• Point of contact when deploying critical projects to Production.

Must-Have Requirements:

• 3-4 years of experience
• Bilingual in English/Spanish
• ITIL Foundation certified
• Partenon, Alhambra, WebSphere, Banksphere, Mainframe.
• Azure, VMWare, Redhat Enterprise 6.x and 7.x, Microsoft Windows Operating systems, Active Directory, DNS, LDAP, PowerShell/bash scripting and Storage Administration, Remedy and ServiceNow