Provide remote troubleshooting for software, hardware, and network issues for external customers. Collaborate with internal and external groups to resolve complex technical problems. Maintain high team Key Performance Indicators while documenting issues in knowledge databases.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Seeking a medical systems technical support specialist for great opportunity within the medical device industry. Position will be 100% remote. This will be a level 1 role, as part of a technical support center supporting medical devices and medical systems. A technical background and strong problem skills will be necessary.
Responsibilities
- • Provide remote troubleshooting for software, hardware and network related issues for external customers
- • Collaborate with internal and external groups solving more complex technical issues
- • Document problems in knowledge databases
- • Maintain a high level of success with the team's Key Performance Indicators
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Requirements:
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- 2-8 years of technical support experience
- 1 year of medical device system support (HL7, DICOM, PACS, Radiology, Medical Imaging)
- Active Directory
- Level 1 technical support experience (direct user contact)
- Familiarity with desktops, servers and networks (VMWare)
- Associate’s Degree or IT Certifications (MCP, CompTIA, etc.)
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