AmeriCorp International is seeking a highly motivated Senior IT Systems and Cloud Administrator to manage and optimize cloud infrastructure, endpoint ecosystem, and enterprise SaaS applications. The ideal candidate has extensive experience in cloud administration, cybersecurity, and endpoint management. Key responsibilities include cloud and identity management, endpoint and security administration, and user lifecycle and technical support.
Key Highlights
Key Responsibilities
Technical Skills Required
Nice to Have
Job Description
Senior IT Systems & Cloud Administrator
Position Overview
AmeriCorp International is seeking a highly motivated and results-driven Senior IT Systems & Cloud Administrator to join our growing IT team. This role will be responsible for managing, securing, and optimizing our cloud infrastructure, endpoint ecosystem, identity platforms, and enterprise SaaS applications across a global organization.
The ideal candidate has extensive experience supporting distributed and remote workforces across Windows and macOS environments and possesses a strong background in cloud administration, cybersecurity, endpoint management, identity governance, and enterprise systems support.
You will play a critical role in maintaining a secure, scalable, and high-performing IT environment while enabling business growth, operational excellence, and technology innovation.
Key Responsibilities
Cloud & Identity Management
* Administer and maintain Microsoft 365 and Microsoft Entra ID (Azure AD).
* Configure and enforce Multi-Factor Authentication (MFA), Conditional Access policies, and Identity Governance controls.
* Manage user provisioning, role-based access controls, group policies, and secure authentication workflows.
* Monitor identity security, access compliance, and privileged account management across the organization.
Endpoint & Security Administration
* Deploy, configure, and manage Windows and macOS devices through Microsoft Intune (MDM/MAM).
* Maintain endpoint compliance, security baselines, patch management, and device lifecycle processes.
* Administer Microsoft Defender, ESET Protect, and secure remote access solutions such as NordLayer.
* Monitor, investigate, and remediate security incidents, vulnerabilities, and endpoint threats.
User Lifecycle & Technical Support
* Manage employee onboarding, offboarding, and access provisioning.
* Provide Tier 2 and Tier 3 technical support for a globally distributed workforce.
* Troubleshoot complex infrastructure, endpoint, cloud, and SaaS-related issues.
* Develop and maintain technical documentation, knowledge base articles, and support procedures.
SaaS & Cloud Platform Administration
* Manage and support enterprise platforms including:
* Microsoft 365
* AWS
* Salesforce
* GitHub
* Slack
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* Ensure platform availability, security, licensing compliance, integrations, and user administration.
* Evaluate and recommend improvements to SaaS governance and operational efficiency.
Network & Infrastructure Operations
* Support network administration, firewall management, VPN connectivity, and secure remote access solutions.
* Assist with Cisco networking environments and Cloudflare security configurations.
* Maintain infrastructure documentation, system inventories, and operational procedures.
* Support business continuity, backup, and disaster recovery initiatives.
Security & Compliance
* Implement and maintain IT security best practices and standards.
* Monitor endpoint activity and compliance tools such as Teramind.
* Participate in audits, risk assessments, and security improvement initiatives.
* Ensure compliance with company policies, regulatory requirements, and industry security standards.
Collaboration & Process Improvement
* Partner with cross-functional teams to support business operations and technology initiatives.
* Identify opportunities to automate workflows and improve operational efficiency.
* Contribute to IT strategy, standardization, and process optimization efforts.
* Assist in evaluating emerging technologies and recommending scalable solutions.
Required Qualifications
Technical Skills
* Microsoft 365 Administration (Exchange Online, Teams, SharePoint, Licensing)
* Microsoft Entra ID (Azure AD), Identity Governance, Conditional Access, MFA
* Microsoft Intune (Windows & macOS Management)
* Microsoft Defender and Endpoint Security
* ESET Protect Administration
* AWS Fundamentals and Cloud Administration
* Salesforce User Administration
* GitHub Administration
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Professional Skills
* Strong troubleshooting and analytical skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Excellent written and verbal communication skills.
* Experience supporting remote and international teams.
* Strong attention to detail and security-focused mindset.
* Ability to work independently while collaborating effectively with global stakeholders.
Preferred Experience
* 5+ years of experience in IT Systems Administration, Cloud Operations, Infrastructure Management, or related roles.
* Experience managing fully remote or globally distributed workforces.
* Experience supporting both Windows and macOS environments at scale.
* Experience working within cybersecurity, compliance, or regulated business environments.
Preferred Certifications
* Microsoft Certified: Enterprise Administrator Expert
* Microsoft Certified: Azure Administrator Associate (AZ-104)
* Microsoft Certified: Endpoint Administrator Associate
* CompTIA Security+
* AWS Certified Cloud Practitioner or Solutions Architect Associate
What Success Looks Like
* Secure and compliant endpoint environment across all users.
* Reliable Microsoft 365 and cloud platform operations.
* Efficient onboarding and offboarding processes.
* Strong identity governance and access controls.
* High user satisfaction and rapid issue resolution.
* Continuous improvement of security posture and operational efficiency.
* Well-documented systems and scalable IT processes that support AmeriCorp International’s continued growth.
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