Deliver end-user IT support and service-desk operations, administering cloud and SaaS identity, endpoints and access for a fully distributed workforce. Provide tier 1–2 support, endpoint management and onboarding/offboarding. Administer SaaS and cloud identity/access (SSO, MFA) and IT asset management.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Job Title: IT Support Engineer
Location: Bethesda, MD -Remote
Duration: 6+ Months Contract
Role summary
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Deliver end-user IT support and service-desk operations, administering cloud and SaaS identity, endpoints and access for a fully distributed workforce.
Key responsibilities
- Provide tier 1–2 support, endpoint management and onboarding/offboarding.
- Administer SaaS and cloud identity/access (SSO, MFA) and IT asset management.
- Build automation and scripts to streamline support and provisioning workflows.
- Service Desk lead track: manage queue, SLAs, ticketing operations and a small support team.
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Skills
- AWS / cloud admin • Scripting (Python) • SQL (basic)
- Familiarity with cloud/SaaS administration (incl. AWS), scripting for automation (Python/PowerShell), and basic SQL for reporting and ticket analytics.
- ITSM tooling (ServiceNow, Jira Service Management).
- MDM/endpoint tools (Jamf, Intune).
- Identity platforms (Okta, Google Workspace).
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