Technical Account Manager

Company Description DeviceTotal is a device intelligence platform that delivers structured, vendor-verified data for IoT, OT, network, and security devices. The company provides precise insights into device risk scores, vulnerability exposure, end-of-life lifecycle, and firmware security, helping organizations build a clear route to “risk 0.” Its AI-driven platform supports industrial, healthcare, manufacturing, energy, and critical infrastructure environments with 100% device coverage, including vendors without official vulnerability reporting. By offering accurate risk scoring, firmware intelligence, and pre-purchase risk assessments, DeviceTotal enables faster remediation and smarter security decisions. Organizations rely on DeviceTotal to gain full visibility, eliminate blind spots, and proactively manage device security before and after deployment.

Role Description This is a full-time remote role for a Technical Account Manager at DeviceTotal. The Technical Account Manager will serve as the primary point of contact for assigned customers, ensuring successful onboarding, adoption, and ongoing value realization from the DeviceTotal platform. Responsibilities include managing customer accounts, understanding technical and business requirements, and coordinating with internal teams to deliver solutions and best practices. The role involves providing technical guidance, assisting with troubleshooting, escalating complex issues to support or engineering, and helping customers interpret risk scores and security insights. The Technical Account Manager will also identify growth opportunities, support renewals and expansions, and contribute to customer success initiatives through regular check-ins, reporting, and feedback loops.

Qualifications

• Strong account management skills, including relationship building, customer advocacy, and managing multiple accounts in a fast-paced environment.

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• Hands-on technical support and troubleshooting abilities, with experience working with security, networking, IoT/OT, or SaaS platforms - A big bonus if present
• Pre Sale work with prospects converting the, into successful deals.
• Project management skills to coordinate onboarding, integrations, and ongoing customer initiatives, ensuring timely and high-quality delivery.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to both technical and non-technical stakeholders.
• Familiarity with cybersecurity concepts (vulnerabilities, risk scoring, EoL/EoS, firmware, mitigation, remediation) is highly beneficial - A big bonus if present

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• Experience working with enterprise customers in sectors such as industrial, healthcare, manufacturing, energy, or critical infrastructure is a plus - A big bonus if present
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience - A big bonus if present
• Self-motivated, collaborative, and comfortable working remotely across distributed teams and time zones.
• Periodic data validation from customer perspective, coordination with internal teams to ensure best quality of provided information.