AWS SysOps Engineer

Position: AWS SysOps Engineer

Location: Jacksonville, FL onsite

Full time position

Language Requirement: Bilingual (Mandarin Chinese) is required.

Relocation is also fin

e

We're looking for a dedicated SaaS Operations Engineer to maintain the stability, performance, and reliability of business-critical cloud applications. In this role, you will perform daily system monitoring, maintenance, health checks, and version upgrades while proactively identifying and resolving system anomalies, performance issues, and data inconsistencies. You will independently troubleshoot operational incidents, support major incident response activities, and contribute to post-incident analysis and documentation. The position requires close collaboration with security and compliance teams to provide audit evidence, implement corrective actions, and ensure compliance requirements are met. You will also work closely with sales and customer support teams to resolve customer technical issues through environment troubleshooting and log analysis. Additionally, you will develop and maintain automation scripts using Shell and Python to streamline operational tasks, improve efficiency, and reduce manual effort. Participation in on-call rotations and timely response to production emergencies are essential to ensuring high service availability, operational excellence, and customer satisfacti

on.
This is an onsite role in our Jacksonville office working Monday – Friday, 9:00am to 6:0

0pm.
What You’ll Be

Doing• Perform daily monitoring, maintenance, and routine checks of SaaS business systems, including version upgrades. Detect and resolve system anomalies, slowdowns, and data inconsisten

cies.• Troubleshoot and resolve common system errors and operational issues independently. Assist with major incidents and complete incident documentation and post-mortem rev

iews.• Support the security and compliance team by providing audit evidence (logs, screenshots, access records) and implementing follow-up improvements as ne

eded.• Respond quickly to customer technical issues in collaboration with sales and customer support teams (e.g., environment troubleshooting, log analy

sis).• Write maintenance scripts using Shell or Python (e.g., log rotation, health checks, batch operations) to improve effici

ency.• Participate in on-call rotation and respond promptly to production emergen

cies.
What You’l

l Need• Bachelor's degree in Computer Science or a related

field.• Kubernetes: Experience with Kubernetes cluster operations – understanding of Pods, Services, Deployments, and common troublesho

oting.• Middleware: Basic knowledge of Nginx, MySQL, Redis, Kafka – configuration and common issue resol

ution.• Scripting: Proficient in Shell or Python for maintenance sc

ripts.• AWS Services: Familiar with EC2, RDS, S3, VPC, IAM (EKS experience is a

plus).• Automation Tools: Familiar with Ansible or Terraform (experience is a

plus).• Language: Fluent Chinese (Mandarin) required – ability to communicate effectively with headquarters. Work proficiency in English for local work enviro

nment.• Team Collaboration: Strong communication skills and ability to respond effectively to incidents and emerge

ncies.• On-Call: Willing to participate in on-call rot

ation.
—and we’re looking for bold thinkers, builders, and innovators to j

oin us.
As a global leader in payment solutions, we power millions of devices across 120+ countries, helping businesses deliver faster, smarter, and more seamless commerce expe

riences.
We’re not just building hardware—we’re building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, we’re transforming what’s possible in

payments.




We offer comprehensive benefits packa

ges including:• Medical, dental, vision, life, and AD&a

mp;D insurance• Short & Long-t

erm disability• 401(k) Plan with

employer match• Paid vacation and

paid holidays• Tuition and professional certification

reimbursement• Employee Assi

stance Program• Internal employee recogniti

on and rewards• Quarterly stipend for team build