Technical Support Coordinator

A confidential U.S.-based client is seeking a Technical Support Coordinator to join its growing IT team. This is a fully remote position supporting employees across a modern cloud-based environment.

We're looking for a resourceful problem-solver who enjoys helping users, resolving technical issues, and delivering an outstanding support experience. The ideal candidate is comfortable working independently, managing multiple priorities, and communicating professionally with U.S.-based colleagues.

This opportunity is open exclusively to candidates located in Latin America (LATAM).

• Full-time Contractor
• Monday through Friday
• U.S. Pacific Time business hours

• Respond to and resolve technical support requests submitted through the ticketing system
• Troubleshoot Windows workstations, Microsoft 365 applications, and cloud-based business tools
• Assist users with account access, permissions, password resets, and authentication issues
• Support Microsoft Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint
• Investigate and resolve email, file-sharing, collaboration, and application access problems
• Manage user onboarding and offboarding tasks
• Maintain accurate ticket documentation and knowledge base articles

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Escalate complex issues to senior technical resources when appropriate
• Collaborate with internal teams to improve support processes and user experience
• Participate in technology rollouts, upgrades, and operational improvement initiatives

• 1–3 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or a related role
• Experience supporting Microsoft 365 environments
• Working knowledge of Windows 10 and Windows 11
• Familiarity with Entra ID (Azure AD), MFA, Single Sign-On (SSO), and user account administration
• Experience using ticketing platforms such as Zendesk, ServiceNow, Freshservice, Jira Service Management, or similar tools
• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to work effectively in a remote environment with minimal supervision

Advanced or Fluent English is required.

This position supports a U.S.-based client, and candidates must be able to communicate confidently and professionally in English during meetings, written correspondence, ticket documentation, and daily interactions with end users.

• Microsoft, CompTIA, or other relevant IT certifications

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Experience supporting remote or distributed workforces
• Exposure to SaaS platforms and cloud-based business applications
• Familiarity with AI productivity tools such as ChatGPT, Microsoft Copilot, Gemini, or similar platforms
• Ability to leverage AI tools to improve troubleshooting, documentation, research, and day-to-day productivity

• A customer-first mindset
• Strong attention to detail
• Excellent organizational and time-management skills
• A proactive and solution-oriented approach
• Ability to adapt quickly in a fast-changing environment
• Team player with a positive attitude and strong sense of ownership

Only candidates currently residing in Latin America (LATAM) will be considered.

Please submit your application directly through LinkedIn. Applications submitted outside of LinkedIn will not be reviewed.