Senior Support Engineer - Fully Remote SaaS Support Role

Support Engineer - Fully Remote (B2B Contract/Freelancer arrangement but on a full time basis for a long term project).

This is a fully remote position supporting a global SaaS platform used in a 24/7 operational environment. It’s a great opportunity for someone who enjoys technical problem-solving, structured support work, and customer communication, while gaining experience in a modern, AI-enabled support setup.

You’d act as the first point of contact for customer support requests, resolving common technical issues, managing tickets, and working closely with senior engineers, product, and customer experience teams. The role offers hands-on exposure to SaaS operations, incident management, AI-assisted support tools, and supporting customers across multiple regions.

What makes this opportunity particularly appealing is the focus on clear processes, strong documentation, realistic workloads, and long-term growth. It’s designed for someone who wants to develop their support engineering career without being pushed into heavy development work or constant firefighting.

If you have strong written English, a structured approach to problem-solving, and experience or interest in technical support or service desk environments, this could be a great next step.

Please apply to find out more.