1st Line Systems Administrator

1st Line Systems Administrator

Location: Remote (NA & EU)

Department: System Administration

Type: Full-Time

Overvie

wWe are seeking a 1st Line Systems Administrator to support day-to-day IT operations across our remote-first environment. This role focuses on frontline administration tasks such as user account creation, access management, basic system troubleshooting, workstation setup, ticket handling, and escalation of more complex issues to senior administrators

.
The ideal candidate is technically curious, detail-oriented, and comfortable working across multiple systems. While the role includes some end-user support, this is not a call-centre helpdesk position. The focus is on practical first-line administration, troubleshooting, and maintaining a reliable IT support experience for internal user

s.
Key Responsibilit

iesFirst-Line Administration & Access Managem

• entCreate, modify, and disable user accounts across company systems in line with onboarding, role-change, and offboarding process
• es.Assist with access requests, permissions, group membership, and basic identity management tas
• ks.Support user onboarding by preparing accounts, access, devices, and required applicatio
• ns.Ensure access changes are documented and completed according to internal policies and security standar
• ds.Follow established procedures for routine system administration tas

ks.Troubleshooting & Technical Supp

• ortProvide first-line troubleshooting for common hardware, software, operating system, and connectivity issu
• es.Support users with Windows, macOS, and Linux-related issues where requir
• ed.Assist with VPN, remote access, authentication, and basic network connectivity proble
• ms.Triage technical issues, resolve where possible, and escalate more complex incidents to senior administrators or specialist tea
• ms.Provide clear updates to users and internal teams through the ticketing syst

em.System & Software Supp

• ortAssist with the installation, configuration, and maintenance of operating systems, applications, and standard business too
• ls.Help deploy software updates, security patches, and approved system configuration chang
• es.Support basic endpoint management tasks, including device setup, software installation, and troubleshooti
• ng.Maintain accurate records of IT assets, devices, software licenses, and assigned equipme
• nt.Assist with routine checks and maintenance activities across IT syste

ms.Ticketing, Documentation & Proc

• essDocument and manage support requests in the ticketing system, ensuring accurate notes, ownership, and timely follow-
• up.Follow standard operating procedures for common administration and support tas
• ks.Create or update internal documentation where gaps are identifi
• ed.Help improve repeatable processes for onboarding, access requests, troubleshooting, and escalati
• on.Maintain a high level of accuracy when handling administrative and security-sensitive tas

ks.Collaboration & Continuous Learn

• ingWork closely with system administrators and other technical teams to resolve incidents and complete operational tas
• ks.Escalate issues clearly, including relevant troubleshooting steps and findin
• gs.Assist with IT projects, system upgrades, and internal improvements under the guidance of senior administrato
• rs.Stay current with relevant technologies, security practices, and internal too
• ls.Develop skills toward broader system administration responsibilities over ti

me.
Requirem

• ents1–2 years of experience in IT support, technical operations, helpdesk, or junior system administrat
• ion.Experience with user account administration, access requests, onboarding, and offboarding proces

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• ses.Working knowledge of Windows and macOS; basic Linux knowledge is benefic
• ial.Ability to troubleshoot common hardware, software, authentication, VPN, and connectivity iss
• ues.Familiarity with ticketing systems and IT service management proces
• ses.Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and V
• PNs.Strong attention to detail, especially when handling user access and system chan
• ges.Good written and verbal communication ski
• lls.Ability to prioritize tasks, manage tickets, and work effectively in a remote environm
• ent.Willingness to learn and grow into broader system administration responsibilit

ies.
Preferred Qualifica

• tionsAssociate’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experi
• ence.Exposure to identity and access management tools, endpoint management platforms, or directory serv
• ices.Basic scripting or automation experience is an advan
• tage.Certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or similar are beneficial but not requ

ired.
Working Cond

• itionsFully remote role supporting users and systems across NA and EU time
• zones.Occasional travel may be req
• uired.Participation in an on-call or escalation rotation may be required to support operational cov

erage.
Oppo

rtunityThis is a strong opportunity for someone with early IT experience who wants to move beyond traditional helpdesk work and grow into a system administration career. The role offers exposure to real operational tasks, user lifecycle management, troubleshooting, documentation, and collaboration with experienced technical teams in a remote-first envir