AI Summary
We are looking for an experienced IT Support Specialist to join our Information Technology team in Berlin. The role involves assisting end-users with workstation and device installation, configuration, and troubleshooting while maintaining IT infrastructure and security standards. Key requirements include 1-2+ years of IT support experience, strong communication skills, and the ability to work in a fast-paced creative environment.
Key Highlights
1-2+ years IT Support or System Administrator experience
Strong knowledge of macOS and Windows 11 troubleshooting
Proactive security vulnerability monitoring and remediation
Excellent verbal and written English communication skills
Key Responsibilities
Assist end-users with installation, configuration, and ongoing usability of workstations, peripheral equipment, mobile devices, and software within established standards and guidelines
Research and resolve complex issues with end-user devices and software by leveraging personal knowledge and skills and/or collaborating with third-party vendors
Train, onboard, and offboard employees and freelancers including account management
Create and update documentation of all processes and user manuals when needed
Install, repair, and replace equipment such as workstations, network switches, access points, and media devices
Administer IT inventory and license management
Proactively monitor IT-related infrastructure and applications to identify, assess, and remediate security vulnerabilities
Test and implement new technology such as inventory systems and automation of existing processes
Maintain high customer service when solving incoming support queries
Take ownership of user problems and be proactive when dealing with user issues
Maintain excellent verbal communication skills with technical and non-technical colleagues at all levels
Manage audio/visual systems including video and teleconferencing equipment and conference room peripheral support
Technical Skills Required
Benefits & Perks
Bright and spacious design office close to U Kurfürstenstrasse
Flexible hybrid working policy
2 extra days off globally for International Women's Day and Juneteenth
Nice to Have
Basic written and spoken German skills
Support experience with Adobe Creative Suite and Creative Cloud
Technical certifications
Job Description
We are looking for an experienced individual to join our Information Technology team in Berlin. This role requires a reliable and self-motivated individual who wants to join a fast-paced and creative environment.
Your Mission
- Assists end-users with the installation, configuration and ongoing usability of workstations, peripheral equipment (e.g. scanners, printers, etc.), mobile devices and software within established standards and guidelines
- Research and resolve more complex issues with end-user devices and software by leveraging personal knowledge and skills and/or collaborating with third-party vendors
- Training, onboarding and offboarding of employees/freelancers including account management.
- Create and update documentation of all processes and user manuals when needed
- Installing, repairing and replacing equipment (e.g. workstations, network switches, access points, media devices, etc.)
- Ongoing administration of IT inventory and license management.
- Proactively monitor IT-related infrastructure and applications to identify, assess, and remediate security vulnerabilities.
- Testing and implementing new technology (e.g. new inventory systems, automation of existing processes)
- Maintain a high degree of customer service when solving incoming support queries
- Take ownership of user problems and be proactive when dealing with user issues
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- 1 to 2+ years experience as an IT Support or System Administrator
- Willing to learn new concepts quickly (e.g. fast learner)
- Knowledge of managing accounts in Google GSuite or Office 365
- Experience using ticketing systems (e.g. JIRA, ServiceNow, ZenDesk, or similar systems)
- Some experience with Identity and access management (IAM) systems such as Okta.
- Excellent knowledge of installation and troubleshooting of various desktop operating systems, including macOS and Windows 11
- Understanding of Local Area Networking (LAN) and TCP/IP concepts including troubleshooting switches (e.g. VLANs) and wireless networks
- Some experience with central VoIP telephone systems (e.g. 3CX PBX, Asterisk, etc.)
- Experience with mobile device support (Android/Apple/iOS)
- Knowledge of Information Technology security concepts (e.g. anti-virus, spam blockers, disk encryption, etc.)
- Ensuring timely updates and resolution
- Ability to apply critical thinking and a methodical approach to problem identification and resolution
- Reliable, self-motivated & hands-on with a strong work ethic
- Ability to manage audio/visual systems, such as video and teleconferencing equipment (e.g. Google Meets), and conference room peripheral support
- Able to thrive and stay calm in a dynamic, fast-paced environment
- Process-driven with high attention to detail and excellent follow-through skills
- You can deal in a friendly manner with co-workers
- Strong work ethic with a desire to learn, grow, and develop new skills
- Strong verbal and written communication skills in English are a must
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- Basic written and spoken German skills
- Support experience with Adobe Creative Suite as well as Creative Cloud and other media production-related tools
- Technical certifications
Interested in relocating to Germany? Check out our comprehensive Relocation Jobs in Germany page with detailed relocation packages and benefits.
- A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located close to U Kurfüstenstrasse
- The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere
- High degree of responsibility, creativity, originality, independence and creative autonomy
- We are constantly prioritizing attention on DEIB with internal trainings, workshops, parent friendly policies and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)
- 2 extra days off globally for all employees on International Women's Day and Juneteenth
- Flexible hybrid working policy, dog friendly office, and remote international working benefit
- Access to visa support for employees relocating to Germany if needed
- Attractive employee benefits (e.g. performance based bonus, ClassPass, OpenUp, sabbatical option)
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Highsnobiety is a global community of independent-minded creatives & professionals: Every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or genetic information. So if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
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