AI Summary
Join our growing team as an experienced BMC Helix Developer. Design, develop, and maintain applications on the BMC Helix Platform. Collaborate with stakeholders to deliver enterprise service management solutions.
Key Highlights
Design, develop, and maintain applications on BMC Helix Platform
Configure and customize workflows, forms, filters, escalations, and approval processes
Integrate BMC Helix with third-party applications using REST APIs, web services, and middleware
Key Responsibilities
Design, develop, customize, and maintain applications on the BMC Helix Platform
Configure and customize workflows, forms, filters, escalations, active links, and approval processes
Develop and enhance ITSM/ITOM modules based on business requirements
Integrate BMC Helix with third-party applications using REST APIs, web services, and middleware
Perform platform upgrades, troubleshooting, debugging, and performance optimization
Participate in requirement gathering, solution design, development, testing, and deployment
Ensure adherence to ITIL best practices and organizational development standards
Collaborate with cross-functional teams, clients, and business stakeholders to deliver high-quality solutions
Prepare technical documentation and provide production support when required
Technical Skills Required
Benefits & Perks
100% Remote Work Opportunity
Exposure to enterprise-scale BMC Helix implementations
Competitive compensation aligned with industry standards
Nice to Have
Strong understanding of ITIL Framework and IT Service Management processes
Experience with Java, JavaScript, SQL, or scripting
Experience working in Agile/Scrum environments
Excellent analytical, troubleshooting, and problem-solving skills
Strong verbal and written communication skills
Job Description
Role Overview
We are looking for an experienced BMC Helix Developer to join our growing team. The ideal candidate will have strong expertise in BMC Helix ITSM or ITOM solutions, with hands-on experience in implementation, customization, integration, and platform administration. You will work closely with business stakeholders and technical teams to deliver scalable, high-performance enterprise service management solutions.
Key Responsibilities
- Design, develop, customize, and maintain applications on the BMC Helix Platform.
- Configure and customize workflows, forms, filters, escalations, active links, and approval processes.
- Develop and enhance ITSM/ITOM modules based on business requirements.
- Integrate BMC Helix with third-party applications using REST APIs, web services, and middleware.
- Perform platform upgrades, troubleshooting, debugging, and performance optimization.
- Participate in requirement gathering, solution design, development, testing, and deployment.
- Ensure adherence to ITIL best practices and organizational development standards.
- Collaborate with cross-functional teams, clients, and business stakeholders to deliver high-quality solutions.
- Prepare technical documentation and provide production support when required.
- For BMC Helix ITSM Developers:
- Hands-on experience with BMC Helix ITSM modules including:
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iii. Change Management
iv. Service Request Management (SRM)
- Strong experience in Remedy AR System development and customization.
- Expertise in BMC Helix Innovation Suite.
- Experience in workflow development, form customization, and approval configurations.
- For BMC Helix ITOM Developers:
- Hands-on experience with BMC Helix ITOM solutions.
- Expertise in:
ii. CMDB
iii. TrueSight Operations Management
- Knowledge of infrastructure monitoring, event management, and automation.
- Experience with integrations, data synchronization, and CMDB reconciliation.
- Strong understanding of ITIL Framework and IT Service Management processes.
- Experience with REST APIs, web services, and third-party integrations.
- Knowledge of Java, JavaScript, SQL, or scripting is an added advantage.
- Experience working in Agile/Scrum environments.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong verbal and written communication skills.
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- Experience: 510 years of relevant experience in BMC Helix Development.
- Proven expertise in either ITSM, ITOM, or both.
- Ability to work independently in a fully remote environment.
- Experience interacting with clients and managing technical deliverables.
- 100% Remote Work Opportunity.
- Exposure to enterprise-scale BMC Helix implementations.
- Opportunity to work on challenging digital transformation projects.
- Collaborative and growth-oriented work environment.
- Competitive compensation aligned with industry standards.
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