As a Support Engineer, you'll be the go-to expert for resolving complex customer issues across a variety of technologies. You'll work closely with product and engineering teams to drive incident resolution, improve processes, and ensure an exceptional customer experience. We are looking for candidates currently located in Europe with professional German language skills.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
As a Support Engineer, you’ll be the go-to expert for resolving complex customer issues across a variety of technologies. You’ll work closely with product and engineering teams to drive incident resolution, improve processes, and ensure an exceptional customer experience to support customers with the company’s cloud platform, VSphere, NSX, Linux, Storage, Networking. You will provide advanced troubleshooting, and your role requires deep technical expertise and a customer-focused mindset.
Location:
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This is a fully remote role with occasional international travel for team meetings. We are looking for candidates currently located in Europe with professional German language skills.
Requested skills:
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- At least 5 years of experience in customer support role
- At least 5 years of experience in VMware environments incl. NSX
- At least 5 years of experience with cloud infrastructure systems (virtualization, networking, storage)
- Excellent in English and German
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