Lead and coordinate high-impact production incidents across business-critical systems. Own P0/P1 incidents end-to-end: impact assessment, prioritisation, escalation, communication, and follow-up. Contribute to RCA, PIR, and continuous improvement following incidents.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Incident Response Analyst | 12-Month Contract | Fully Remote (Romania)
Are you a calm, decisive incident leader who thrives under pressure? We're looking for an experienced Incident Response Analyst to join an established Incident Response team on a 12-month B2B contract.
About the role
This is not a technical engineering position. You'll own the incident process end-to-end — leading bridge calls, bringing the right technical teams together, managing escalations, and keeping stakeholders clearly informed until service is restored. If you're the person a room turns to when a major incident hits, this role is for you.
What you'll do
- Lead and coordinate high-impact production incidents across business-critical systems
- Own P0/P1 incidents end-to-end: impact assessment, prioritisation, escalation, communication, and follow-up
- Run technical bridge calls and war rooms, driving the right teams to resolution
- Manage escalations and provide clear updates to senior stakeholders under pressure
- Contribute to RCA, PIR, and continuous improvement following incidents
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What we're looking for
- 5+ years of dedicated Incident / Major Incident Management experience
- Proven track record leading P0/P1 incidents, war rooms, and bridge calls
- Strong knowledge of ITIL Incident and Problem Management, RCA, PIR
- Experience in enterprise, global, SLA-driven, or 24/7 operational environments
- Familiarity with tools such as ServiceNow, Jira, Confluence, SharePoint, OpsGenie/PagerDuty, CloudWatch, Splunk, Dynatrace, or Grafana
- Excellent spoken English and the confidence to lead senior stakeholders through high-pressure situations
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Details
📍 Location: Remote - Romania (open to other EU locations)
💼 Contract: 12 months, B2B, fully remote
💶 Rate: €100 - 120/day
⏱️ Start: Urgent - immediate need
If you're a structured, decisive Major Incident leader (not a Service Delivery Manager, Problem Manager, or NOC/Service Desk profile) ready for your next contract, we'd love to hear from you.
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