Lead operational documentation and project planning. Support short-term initiatives. 2+ years in BA roles, SOP creation, and project coordination. SaaS/operations environment preferred.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Title: Business Operations Analyst
Duration: 6 months
Location: PST or CST (100% remote)
Ideal Background: Experience creating SOPs/runbooks for operational handoff; comfort building project plans and tracking rollout milestones; some exposure to Slack/Slackbot tooling a plus; strong organizational skills for managing multiple concurrent workstreams.
Qualifications:
- Bachelor's degree or equivalent experience in Business, Communications, IT, or related field
- 2+ years in business analysis, documentation, and/or project coordination roles, ideally in a SaaS or operations environment
- Experience producing training videos, guides, or SOPs
- Strong written communication and organizational skills
- Salesforce or Slack platform familiarity a plus (AI)
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Role Focus
- Primarily a Business Analyst/Application Analyst hybrid, with heavier emphasis on the BA side.
Day-to-Day Responsibilities
- Create operational documentation
- Develop enablement materials
- Build project plans
- Support short-term operational initiatives
- Assist with day-to-day operational improvements
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Documentation Experience:
- Looking for operational documentation rather than instructional design experience.
Examples include:
- SOPs
- Runbooks
- Process documentation
- Operational training materials
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