Provide technical support as escalation resource for Enterprise Mobility Management, Content Delivery Network, and IoT Smart Cities products. Resolve complex customer issues and ensure satisfaction through timely resolution. Minimum 2 years network support experience with N1/N2 Japanese proficiency required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Contract Duration – 1 year
Work Location – Work from home
Budget – based on previous salary - 12000 RM
Requirement – N1/N2 Level Japanese Speaker
minimum 2 yrs of Network Support experience.
Responsibilities
- Technical Support serving as escalation resource to resolve complex issues with the following products: Enterprise Mobility Management (EMM), Content Delivery Network (CDN), and IoT Smart Cities
- Work directly with customers to resolve trouble tickets escalated from Tier 2
- Escalate issues to Tier 4 vendors as appropriate.
- Ensure customer satisfaction through timely resolution of escalated issues.
- Utilize Internet Protocols (HTTP, DNS, TCP/IP, ICMP) and Internet Components (routers, proxies, gateways, servers
- Demonstrate strong troubleshooting skills in a customer-facing environment
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Qualifications
- Required: Japanese Language (N2/N1)
- Basic Telecom, MS-Office, Client Products, Networks Fundamentals, Network Design Level 1 and 2
- Excellent written and verbal skills in English (CEFR B2 and above)
- Should have strong networking background
Required Skills
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- Technical Support, Customer Facing, Troubleshooting
Skills Preferred
- May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations
- Determine feasibility of technical solutions
- Assist in root cause determination of network and related problems
- Knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc.
- Knowledge of WAN protocols like EIGRP, OSPF and BGP. Good and working knowledge of MPLS
- Knowledge of Wireless, including Controllers based Access Points
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