Product Manager for Care Operations

Remote, Anywhere in the US

About AnswersNow

At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress.

Our team operates fully remotely—meaning you’ll have the flexibility to work from home, and will never have to report on-site to provide client support. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you!

About The Role

Care Operations is one of the company’s highest-leverage areas. Unlocking scalable, automated, and intuitive workflows reduces cost, accelerates therapy access for families, and dramatically improves the experience for BCBAs and operations teams.

You’ll help build the foundational systems that enable:

• Faster time to assessment and therapy
• Lower operational overhead
• Fewer errors in insurance & billing
• Improved satisfaction for families and clinicians
• A more scalable, resilient operational backbone as the company grows
  
  

If you’re energized by the idea solving complex challenges, working across teams, and building AI-enhanced tools that meaningfully improve the care experiences for our families, this role is for you.

About You

• Passionate about leveraging technology to improve the lives of families and change the way health care is delivered.
• Experienced building engaging and delightful consumer facing products that motivate, inspire or inform. You’re empathetic to customer needs and solve for the user in your decision-making.
• Grounded in data and consumer insights. You have a track record of successfully managing the product discovery process to help guide you and your team and develop innovative solutions based on customer needs.
• Comfortable with ambiguity, being a self-starter, and working independently to figure out what needs to be done.
• An incredible communicator. You know how to communicate nuances and surface the interconnections. Your communication will enable us to act as a strong team and company.
• Excited to own outcomes. Seeing the impact of your work and how it drives improved patient outcomes is what motivates you.
  
  

Required Qualifications

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• 5+ years experience in product management or a closely related role.
• Experience with user-facing products, preferably in a fast-moving environment.
• Strong process and systems thinking—you love untangling messy workflows.
• Comfort working in complex operations environments with many edge cases.
• Excellent cross-functional communication skills and stakeholder management.
• Ability to dive into operational data and use metrics to drive decisions.
  
  

Preferred Qualifications

• Familiarity with AI-powered automation, LLM-based workflows, or AI-enabled product design.
• Familiarity with iterations and experimentation
• Experience in healthcare operations, ABA therapy, insurance workflows, or highly regulated service industries.
• Exposure to workflow automation, intake tools, or internal tools design.
• Not afraid to fail
  
  

What You’ll Do

Product Strategy

• Reimagine what AnswersNow can be for our Clients and Therapists (called BCBAs) in collaboration with Design, Engineering, Clinical, and other key stakeholders across the organization
• Develop creative solutions to business problems by addressing pain points within the product experience
• Manage the product backlog, prioritize features, and make trade-offs between competing priorities based on business objectives
• Focus on identifying and solving the highest impact areas both for our users and our business simultaneously
• Be the subject matter expert for all things relating to our clients and industry
  
  

Product Execution

• Be a leader on pod in collaboration with Design and Engineering as well as collaborate deeply with our team of clinical leaders and BCBAs
• Improve the product iteratively, finding ways to deliver customer value as early as possible in the development process
• Define product requirements and user stories, and work with Engineering and Design teams to translate them into reality
• Articulate how to measure the progress your work is making and be accountable to outcomes, finding solutions to problems and enabling the success of your team
• Communicate product updates and progress to stakeholders, including senior leadership, customers, and clinicians
  
  

Consumer Insights

• Become an internal expert both on our product and the needs of the clients, families and clinicians we serve
• Gather qualitative and quantitative data by conducting concept and usability research with your customers to guide and inform your direction
• Synthesize findings and insights and share back with your team
• Analyze user feedback and activities on the platform and iterate to enhance the user experience
  
  

What we offer

• $165,000 - $193,000 annual salary + bonus opportunity + equity
• Flexible hours with an async-friendly team culture
  
  

More About AnswersNow

At AnswersNow, we believe that innovation should be inclusive. We welcome team members from all backgrounds, experiences, and identities. Our fully-remote team operates with trust, autonomy, and respect. Learn more about us at getanswersnow.com.

E-Verify & Right to Work

AnswersNow participates in E-Verify and electronically verifies the work authorization of all new hires upon employment. E-Verify is only used after a job offer has been accepted; it is not used to pre-screen applicants.

For more information, view the E-Verify Participation and Right to Work posters in English and Spanish.