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ERP Systems Support Specialist - Banner 9 Student Records

university of leeds • United Kingdom
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AI Summary

Support and maintain the University of Leeds' Banner 9 student records system as we transition to SaaS. Develop solutions, manage incidents, and communicate with diverse users while applying IT change management principles. Requires SQL and Eclipse experience with strong communication skills.

Key Highlights
Focus on Banner 9 student records system transition to SaaS
Hybrid work available on university campus
SQL and Eclipse experience required
Communication with diverse users and IT colleagues
Key Responsibilities
Develop and maintain the student record system
Respond to user requests, development requirements, and incidents
Communicate with users to understand requirements and problems
Provide high quality solutions in accordance with IT change management principles
Technical Skills Required
SQL Eclipse
Benefits & Perks
26 days holiday plus approx. 16 Bank Holidays
Generous pension scheme options plus life assurance
Discounted staff membership at The Edge gym
Nice to Have
API development and integration work
Exposure to AI enabled solutions

Job Description


This role is only open to employees currently working within IT Services at the University of Leeds.

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements

Do you have experience of working on large scale ERP systems? Can you manage a diverse and changing workload where no two days are the same? Are you able to communicate and help a wide range of users with system and product knowledge?

You will be part of a team delivering and supporting services that underpin a range of business critical activities and projects. This will focus on Banner 9, the Universities chosen student records system as we transition to a SaaS solution.

You will use your skills, knowledge and experience to develop and maintain the student record system, responding to user requests, development requirements and incidents that are raised. The role will involve communicating with a wide range of users, understanding their requirements and problems, and providing high quality solutions in accordance with IT change management principles.

In order to be successful in the role you will have SQL and Eclipse experience. Knowledge of API development and integration work as well as exposure to AI enabled solutions would be an advantage. You will also possess excellent communication skills that will be utilised when working with a wide range of IT colleagues and users.

Please note that this post may be suitable for sponsorship under the Skilled Worker visa route but first-time applicants might need to qualify for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa

What We Offer In Return

  • 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
  • Generous pension scheme options plus life assurance
  • Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
  • Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
  • Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Rory van den Berg, Operations Manager

Email: r.a.vandenberg@leeds.ac.uk

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