Service Delivery Coordinator (AU Network and Security Solutions, Home-based)
Visa Sponsorship
Relocation
Job Description
Description
Salary: P50,000 to P70,000 (Monthly Package)
Schedule: Monday – Friday (10:00 AM - 07:00 PM)
What are we looking for?
Skills Required
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a licensed telecommunications carrier with an extensive network backbone spanning Australia and New Zealand. They excel in providing top-notch Connectivity, Voice and Mobile, and Cyber Security solutions.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Salary: P50,000 to P70,000 (Monthly Package)
Schedule: Monday – Friday (10:00 AM - 07:00 PM)
What are we looking for?
Skills Required
- 5+ years of proven experience in Telecommunications Service Delivery or Project Management
- Experience in Network and communication technologies
- Excellent written and verbal communication skills with the ability to communicate with tact and diplomacy through all hierarchal levels of an organization.
- Proven project coordination skills and leading a team
- Experience in working with Network Solutions is highly regarded
- Demonstrated experience in managing customer relations and liaising effectively with external parties and service providers.
- Liaise with our Carrier partners to place, amend and coordinate network installation orders.
- Manage delivery lead times of services with our partners and customers.
- Managing multiple customer/partner orders and aligning delivery
- Drive carrier partners and engineers to deliver services within SLA
- Scheduling of on-site field engineers to perform installations with our partners and customers.
- Coordinate work schedules for our engineering team.
- Provide regular delivery updates to our partners and customers.
- Providing excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience
- Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations.
- Work closely with our Sales Support and Engineering Teams
- Continual improvement of service delivery processes
- Home-based
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a licensed telecommunications carrier with an extensive network backbone spanning Australia and New Zealand. They excel in providing top-notch Connectivity, Voice and Mobile, and Cyber Security solutions.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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