Systems and Support Specialist

Location: Oita Prefecture, Japan (Rural/On-site, with flexible options). Work from the Tokyo satellite office in Shinjuku is also possible - further information available upon request.

Salary: JPY 250,000~300,000 / month (gross) depending on experience

Perks: Company share house accommodation available during onboarding; potential to join tours on an as-needed basis; visa sponsorship can be provided if needed.

Since 1992, Walk Japan has been the pioneer of guided and self-guided walking tours across Japan. We take travelers off the beaten path to explore rich local culture, authentic history, and natural beauty. Behind our operations is an energetic, international team dedicated to keeping our technology running seamlessly. Our team is a mix of Japanese-only and multi-lingual staff, featuring on-site team members in Oita, satellite offices in Tokyo, Kiso Fukushima, and Hong Kong, as well as remote staff members.

https://walkjapan.com/

We are seeking a detail-oriented, approachable Systems and Support Specialist to join our core team in Oita. In this role, you will bridge the gap between our systems and our team—managing data, maintaining digital platforms, and helping colleagues solve day-to-day IT challenges.

• Manage Core Data: Maintain clean, organized company data across our Salesforce-based CRM to support smooth tour bookings and operations.
• Support Web & Backend Tools: Assist with website updates, web forms, and liaison with external developers to fix bugs or implement new features.
• Empower Staff & Tour Leaders: Provide friendly, prompt technical help and handle account onboarding (Google Workspace, CRM tools) for new team members.
• Optimize Processes: Help automate routine tasks to streamline workflow across Operations, Customer Service, and Bookings.

• Comfortable using online systems such as Google Workspace, Microsoft Office Suite, and Adobe (coding experience is not required; if you are unfamiliar with these tools, a desire to learn and adapt is suitable as training will be provided once hired).
• A structured, methodical approach to troubleshooting and data management.
• Clear and patient communication skills with a client-focused attitude.
• Professional-level English and Japanese language ability (no JLPT,  TEFL or similar requirement - we will evaluate your ability during the interview)

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Experience with Salesforce, other CRMs, or travel tech are a helpful bonus.
• Enthusiasm for living and working in rural Japan (Oita Prefecture).
• A valid driver's license is required.

• Starting Salary: JPY 250,000 / month gross.
• Housing Support: Access to company share house accommodation upon arrival (for Oita-based employees).
• Great Environment: A welcoming, international team.
• Career Growth: Hands-on growth in CRM administration, systems engineering, and workflow design.
• Tour Participation: Potential to join tours on an as-needed basis once the probationary period is complete.
• Visa Sponsorship: Visa sponsorship can be provided if needed.