People Operations Coordinator (HR Service Desk & AI Automation)

Who We Are

Having surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

Why This Role is Exciting

As a People Operations Coordinator, you will play a critical role in owning and executing tier 1 people operations processes. Your core responsibilities will include managing HR Service Desk tickets, processing transactions, managing approvals, updating documentation and enablement materials, and actively applying AI technologies to streamline operations, reduce manual tasks, and elevate the employee experience.

This is a fully remote position that can be based in the US or Canada.

Key Responsibilities

• Serve as process lead for tier 1 processes, including but not limited to:
• I-9 verifications
• Employee verifications and letters
• Elevated background checks
• Domestic and international relocation
• Working abroad requests
• International business travel requests
• Workday processing (one-time payments, corrections, employee changes, etc.)
• Manage HR Service Desk tickets, including prioritizing, responding to, and resolving tickets with a high level of empathy and a superior level of service for Optro employees.
• Manage the HR inbox, including responding to external requests, directing email communications to the appropriate person, etc.
• Ensure process documentation is up to date as current processes evolve.
• Maintain employee resources and People Team enablement; proactively identify opportunities to enhance existing content or create new content as needs arise.
• Identify ways to increase operational efficiency through system automation and AI. Proactively research, test, and implement AI workflows to reduce administrative tasks
• Help drive the team towards employee self-service without compromising experience.
• Contribute to key People Operations special projects such as new program rollouts, new system implementation, systems integration, etc.
  

Attributes for a Successful Candidate

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• Min 1 year of experience as a People Ops, Recruiting Coordinator, or related experience.
• Hands-on experience using AI tools to increase productivity. High curiosity to learn and explore new systems and experience with AI capabilities in thoughtful and creative ways (Google Gemini, ChatGPT, Claude, etc.).
• Strong organizational skills with the ability to effectively prioritize tasks.
• Excellent attention to detail with an emphasis on accurate employee data.
• Strong communication skills, both written and verbal, with the ability to interact professionally with employees at all levels of the organization.
• High level of empathy with a focus on a strong level of service for employees.
• Able to closely follow detailed processes while also exercising strong problem solving skills when new, unfamiliar requests arise.
• Able to exercise solid judgement and identify the appropriate time to escalate issues.
• Tech-savvy and skilled with learning new systems. Prior experience with our systems is not required (Ashby, Workday, JIRA), but the ideal candidate picks things up quickly and demonstrates curiosity in exploring our tools and their capabilities.
  
  

Nice to Have

• Familiarity with Workday and experience executing a range of business processes (nice to have but not required).
  
  

Compensation Range

• 49.6K - 68.2K
  
  

At Optro, we provide a fair and competitive salary based on a variety of factors, including:

• The scope and responsibilities of the role
• Your relevant skills, experience, and certifications
• Where you are physically located (based on our regional tier system)
  
  

Note on Internal Ranges: While the range above reflects our current budget for this hire, Optro maintains broader internal salary grades to allow for future career growth and merit-based increases within the role over time.

Perks (United States)*

• Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Comprehensive employee health coverage
• 401(k) with company match
• Competitive compensation & bonus program
• Flexible vacation (exempt) / Accrued vacation (non-exempt)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers!
• Parental Leave
• perks may vary based on eligibility/location
  
  

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
• Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
• Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.
  
  

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.