Drive successful adoption of an AI voice platform for B2C companies by providing technical guidance and troubleshooting. Collaborate with customers to optimize full-stack deployments and AI workflows. Bridge technical and non-technical stakeholders to gather feedback and improve the product.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
About The Role
This is a technical customer-success role on a fast-moving team building an AI voice platform for B2C companies. You'll sit at the intersection of product, engineering, and customers — ensuring successful adoption of the platform while translating real-world customer needs into meaningful product improvements.
What You'll Do
- Provide technical guidance to customers as they deploy, configure, and optimise the platform.
- Troubleshoot Postgres-backed data workflows and full-stack code (TypeScript, React, Node, Python) alongside customers.
- Help customers with prompting and related AI workflows to unlock maximum value from the product.
- Build strong customer relationships and act as the technical liaison between customers and internal product/engineering teams.
- Gather, synthesise, and communicate customer feedback to drive product improvements and documentation.
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- 2+ years of software engineering experience with demonstrable, direct business impact through written code.
- Hands-on experience with customer-facing or customer-success work in a software product context.
- Strong familiarity with TypeScript, React, Node, and Python.
- Solid working knowledge of PostgreSQL, including troubleshooting data workflows.
- Ability to help customers navigate prompting and AI-related workflows.
- Excellent written and verbal communication skills; comfortable serving as a bridge between technical and non-technical stakeholders.
- Strong computer science fundamentals.
- Genuine interest in AI/LLM-driven products.
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On-site in Berlin, Germany. Visa sponsorship is available.
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