Onsite IT Support Engineer (L1/L2)

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for an experienced Onsite IT Support Engineer to provide hands-on L1/L2 workplace IT support within an enterprise environment.

If you enjoy solving technical problems, working directly with users, and keeping workplace technology running smoothly, this could be a great opportunity.

Roles & Responsibilities

• Provide L1/L2 onsite IT support for incidents and service requests
• Troubleshoot workplace hardware, software, and connectivity issues
• Support LAN and Wi-Fi incidents and perform onsite network interventions
• Provide technical support for enterprise printing services

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• Support hardware deployment, installation, replacement, and configuration
• Manage IT assets and maintain accurate records using ServiceNow
• Handle incidents effectively, including high-pressure and business-critical situations
• Work with network, infrastructure, and specialist teams to resolve complex issues
• Follow security, compliance, and operational procedures
• Participate in governance and service improvement activities
• Identify opportunities for automation and process improvement

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• Strong experience in onsite IT support within an enterprise environment
• Proven L1/L2 troubleshooting experience
• Hands-on experience with ServiceNow incident management
• Strong LAN/Wi-Fi support experience

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• Good knowledge of printing support and troubleshooting
• Experience with hardware deployment and asset management
• Excellent customer service and communication skills
• Ability to work effectively under pressure
• Strong understanding of IT security, compliance, and operational procedures

Nice to Have

• Microsoft Intune / MDM
• SCCM / Microsoft Endpoint Configuration Manager
• Structured cabling experience
• ITIL Foundation
• Microsoft endpoint fundamentals
• Automation or scripting experience
• Continuous improvement mindset

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What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.