Job Description
Client: Social Media
Contract Duration: 12 months
Location: Fully Remote from UK
Job Responsibilities:
- Monitor our different dashboards to identify trends impacting our tier 1 tier 2 support queues
- Deepdive on trends and support cases to identify and validate assumptions on possible root causes
- Document and present root cause analysis to XFNs and Leaders to help get alignment on resolution paths.
Non Negotiable Skills :
- Experience with SQL and Data Analysis (5+ Years of experience)
- Ability to present to Leadership
- Experience with Reporting and Tooling
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