Customer Success Engineer

Customer Success Engineer – Cloud (Contract 12 months Initially)

Location: Italy (Fully Remote)

83zero is partnered with a leading cyber security company who are seeking a skilled Customer Success Engineer within their market leading Cloud Security solution to join their highly collaborative team based across Europe. They are looking for a hardworking individual who has great experience guiding the customer on the cloud transformation implementation process and understanding their objectives.

Role Overview:

The successful Customer Success Engineer will be the go-to-person in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams. This is a technical role with strong customer focus and would suit a proven Cloud Consultant or technical Pre-Sales induvial who has strong CI/CD Deployment, Containerisation, VM etc.

If you interested in AI you will have a great opportunity to work on the number one AI Security solution.

Key Responsibilities:

• Leading and managing development projects, ensuring alignment with organizational objectives and efficient resource utilization.
• Advising customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.

Skills & Experience:

Essential:

• 5+ years commercial experience in pre-sales, post-sales, technical support, solution architecture, consultant or similar
• Strong experience in consulting and project management
• Experience working with Cloud Platforms e.g. AWS, GCP, Azure, Alibaba and OCI
• Proven CI/CD Deployment
• Containerisation
• Customer facing experience
• Good problem solver

If you’re a passionate Customer Success Engineer ready to take on a pivotal role in a dynamic organization, please apply today!