Technical Support Engineer

We are hiring a Production Support Engineer with 3-5 years of experience with ticketing tools like Freshdesk, Proactive and preferably with some experience with Grafana & Office 365. Must have excellent written & verbal communication skills.

About thinkbridge

thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.

thinkbridge is a place where you can:

1. Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
2. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
3. Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

thinkbridge..there’s a new way there. ™

What is expected of you?

As part of the job, you will be required to

• Monitoring applications and infrastructure alerts, and reacting quickly
• Recommending and implementing solutions to mitigate repeat product issues
• Taking ownership and responding to open support tickets
• Closing open support tickets by adhering to the production support service level agreements
• Identifying and implementing automation opportunities to ensure success

If your beliefs resonate with these, you are looking at the right place!

• Accountability – Finish what you started.
• Communication – Context aware, pro-active and clean communication.
• Outcome – High throughput.
• Quality – High-quality work and consistency.
• Ownership – Go beyond.

Requirements

Must have skills

• Experience with ticketing tools like Freshdesk, Proactive.
• Good to have monitoring tool experience like Grafana
• Knowledge of Office 365 user creation, provisioning access, offboarding users
• Good verbal and written communication

Good to have skills

• Excellent knowledge of SDLC
• Knowledge of Jira

Our Flagship Policies and Benefits:

• Contract (Renewable based on performance)
• Work from anywhere!
• PST (USA) Hours
• All leaves taken are paid leaves (Need approvals from Team Leads)
• Location of candidate – Anywhere in LATAM