IT Product Support Analyst - Linux, SQL, SaaS (fully remote)

IT Product Support Analyst - Linux, SQL, SaaS

The Company & Opportunity:

Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on ‘Live Systems’, providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/ handing over to the internal DevOps and Development teams, if required. Duties will include:

• Work within specified service level agreements and advise on implementation of new technologies.
• Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
• Good documentation of issues, requests, and solutions within the ITSM system.
• Contribute/ maintain the internal knowledge base & Identify process improvements.

Please Note: You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.

This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you).

Technical skills & experience for the Web Applications Support Analyst role:

• MUST HAVE a Minimum 2-3 years’ experience in supporting Web Applications, Linux, software installation, troubleshooting, bash scripting, with the ability to analyse system logs.
• Worked with Zendesk / ServiceNow ticket systems (or similar).
• Must have good experience of supporting Linux
• Supporting ‘Live Applications’ Will be highly desirable (Not Essential)
• Knowledge/ understanding of networking.
• Support of on-premise, cloud and/or hybrid infrastructure environments.
• Familiarity/ Understanding or DevOps and Agile methodologies (Nice to have).
• Experience/ Understanding of SQL.
• Previous experience/ understanding of working in ITIL environments (Qualifications are a bonus).

The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum

Please apply now for more information on the role: IT Product Support Analyst - Linux, SQL, SaaS